Zoom Phone vs Dialpad Connect

Zoom Phone9.2Visit Dialpad Connect8.7Visit

Higher score Zoom Phone #1 in Business Phone Systems 9.2/10 Paid ✓ 3 of 3 features Visit Zoom Phone

vs

Dialpad Connect #4 in Business Phone Systems 8.7/10 14-day trial Free trial✓ 3 of 3 features Visit Dialpad

• Zoom Phone fits best

  Businesses wanting low-cost, broad cloud calling

• Dialpad Connect fits best

  Teams prioritizing AI-assisted business calling

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Zoom Phone 9.2/10 Visit ↗	Dialpad Connect 8.7/10 Visit ↗
At a glance
Editor score	9.2	8.7
Ranking	#1 in Business Phone Systems	#4 in Business Phone Systems
Best for	Businesses wanting low-cost, broad cloud calling	Teams prioritizing AI-assisted business calling
Pricing model	Paid	Paid
Starting price	$10/user/mo	—
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile, Browser extension
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Phone, Community, Docs	Live chat, Phone, Tickets, Docs · 24/7
Compliance	SOC 2, HIPAA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations	7 integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoom Phone 3/3 · Dialpad Connect 3/3
Auto attendant	✓	✓
Voicemail transcription	✓	✓
Desktop and mobile apps	✓	✓
Specs
Included users	Not checked yet	Not checked yet
Business numbers	Multiple	Multiple
Call routing	Custom	Custom
Our review
Pros	Cloud PBX with metered, unlimited, and global calling plans Routing, auto receptionists, IVR, queues, shared lines, and forwarding Desktop, mobile, web, API access, and broad business integrations	AI transcription, summaries, and voicemail transcription Calling, messaging, meetings, routing, and IVR in one service Web, Windows, macOS, iOS, and Android coverage
Cons	There is no free plan The $10 plan uses metered calling Pricing varies by region, plan, billing cycle, and bundling	No free plan is available Enterprise requires a 100-user minimum Monthly billing costs more than annual billing
Our verdict	Zoom Phone is a cloud-based business phone system for organizations that need business calling across desktop, mobile, web, and compatible desk-phone devices. It combines business numbers, domestic and international calling, SMS and MMS,… Read the review →	Dialpad Connect is a cloud business communications platform for small teams, distributed organizations, and enterprises. It brings business voice calling, video meetings, SMS/MMS, team messaging, virtual local and toll-free numbers, call… Read the review →

Strengths and trade-offs

• Zoom Phone — where it wins

  • Cloud PBX with metered, unlimited, and global calling plans
  • Routing, auto receptionists, IVR, queues, shared lines, and forwarding
  • Desktop, mobile, web, API access, and broad business integrations

  Where it doesn't

  • There is no free plan
  • The $10 plan uses metered calling
  • Pricing varies by region, plan, billing cycle, and bundling

• Dialpad Connect — where it wins

  • AI transcription, summaries, and voicemail transcription
  • Calling, messaging, meetings, routing, and IVR in one service
  • Web, Windows, macOS, iOS, and Android coverage

  Where it doesn't

  • No free plan is available
  • Enterprise requires a 100-user minimum
  • Monthly billing costs more than annual billing

• Zoom Phone9.2/10 · Paid

  A paid cloud phone system with broad calling, routing, messaging, and integration coverage.

  Visit Zoom PhoneFull verdict →
• Dialpad Connect8.7/10 · 14-day trial

  A unified business phone system with AI transcription, summaries, routing, and meetings.

  Visit DialpadFull verdict →