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Head-to-head · Business Phone Systems

Zoom Phone vs Nextiva

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Zoom Phone #1 in Business Phone Systems 9.2/10 Paid ✓ 3 of 3 features Visit Zoom Phone
Nextiva #3 in Business Phone Systems 8.8/10 Paid ✓ 3 of 3 features Visit Nextiva

Zoom Phone leads on 1 check, Nextiva on 0, and 4 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoom Phone · 9.2/10
  • Lowest starting priceZoom Phone · $10/user/mo

Zoom Phone scores higher on our rubric for business phone systems: 9.2 against 8.8 out of 10; our editors rank them #1 and #3.

Zoom Phone is cheaper to start at $10/user/mo against $15/user/mo.

Zoom Phone is the better fit for businesses wanting low-cost, broad cloud calling. Nextiva is the better fit for growing businesses needing complete phone operations.

  • Zoom Phone fits best

    Businesses wanting low-cost, broad cloud calling

  • Nextiva fits best

    Growing businesses needing complete phone operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoom Phone 9.2/10 Visit ↗ Nextiva 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #1 in Business Phone Systems #3 in Business Phone Systems
Best for Businesses wanting low-cost, broad cloud calling Growing businesses needing complete phone operations
Pricing model Paid Paid
Starting price $10/user/mo (best) $15/user/mo
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile, Browser extension
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, iOS, Android
Support Phone, Community, Docs Phone, Live chat, Docs · 24/7
Compliance SOC 2, HIPAA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations 7 integrations 32+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoom Phone 3/3 · Nextiva 3/3
Auto attendant ✓ ✓
Voicemail transcription ✓ ✓
Desktop and mobile apps ✓ ✓
Specs
Included users Not checked yet Not checked yet
Business numbers Multiple Multiple
Call routing Custom Custom
Our review
Pros
  • Cloud PBX with metered, unlimited, and global calling plans
  • Routing, auto receptionists, IVR, queues, shared lines, and forwarding
  • Desktop, mobile, web, API access, and broad business integrations
  • Custom IVR, call routing, queues, and business-hour rules
  • Calling, SMS, video, chat, analytics, and recording in one platform
  • Integrates with Salesforce, HubSpot, Zendesk, Teams, and Zapier
Cons
  • There is no free plan
  • The $10 plan uses metered calling
  • Pricing varies by region, plan, billing cycle, and bundling
  • No free plan is available
  • Annual pricing eligibility is limited to qualifying new small businesses
  • Advanced contact-center capabilities require higher-priced plans
Our verdict

Zoom Phone is a cloud-based business phone system for organizations that need business calling across desktop, mobile, web, and compatible desk-phone devices. It combines business numbers, domestic and international calling, SMS and MMS,…

Read the review →

Nextiva is a cloud business communications platform for small businesses, enterprises, and contact centers. It combines business calling with SMS and MMS, video meetings, team chat, voicemail, call routing, analytics, recording, and…

Read the review →
  1. Zoom PhoneBusiness Phone Systems 9.2Paid
  2. NextivaBusiness Phone Systems 8.8Paid

Strengths and trade-offs

  • Zoom Phone — where it wins

    • Cloud PBX with metered, unlimited, and global calling plans
    • Routing, auto receptionists, IVR, queues, shared lines, and forwarding
    • Desktop, mobile, web, API access, and broad business integrations

    Where it doesn't

    • There is no free plan
    • The $10 plan uses metered calling
    • Pricing varies by region, plan, billing cycle, and bundling

  • Nextiva — where it wins

    • Custom IVR, call routing, queues, and business-hour rules
    • Calling, SMS, video, chat, analytics, and recording in one platform
    • Integrates with Salesforce, HubSpot, Zendesk, Teams, and Zapier

    Where it doesn't

    • No free plan is available
    • Annual pricing eligibility is limited to qualifying new small businesses
    • Advanced contact-center capabilities require higher-priced plans

More comparisons

All business phone systems comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update