Zoom Phone vs 3CX

Zoom Phone9.2Visit 3CX8.5Visit

Higher score Zoom Phone #1 in Business Phone Systems 9.2/10 Paid ✓ 3 of 3 features Visit Zoom Phone

vs

3CX #6 in Business Phone Systems 8.5/10 Free plan Free plan✓ 3 of 3 features Visit 3CX

• Zoom Phone fits best

  Businesses wanting low-cost, broad cloud calling

• 3CX fits best

  Teams wanting maximum PBX breadth and flexibility

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Side by side

Feature	Zoom Phone 9.2/10 Visit ↗	3CX 8.5/10 Visit ↗
At a glance
Editor score	9.2	8.5
Ranking	#1 in Business Phone Systems	#6 in Business Phone Systems
Best for	Businesses wanting low-cost, broad cloud calling	Teams wanting maximum PBX breadth and flexibility
Pricing model	Paid	Free plan + paid
Starting price	$10/user/mo	$300/yr
Free plan	—	✓ (best)
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Phone, Community, Docs	Community, Docs
Integrations	7 integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoom Phone 3/3 · 3CX 3/3
Auto attendant	✓	✓
Voicemail transcription	✓	✓
Desktop and mobile apps	✓	✓
Specs
Included users	Not checked yet	40 users
Business numbers	Multiple	Not checked yet
Call routing	Custom	Advanced
Our review
Pros	Cloud PBX with metered, unlimited, and global calling plans Routing, auto receptionists, IVR, queues, shared lines, and forwarding Desktop, mobile, web, API access, and broad business integrations	Free plan supports up to 40 users Advanced call flows, IVR, queues and routing scripts Broad apps, integrations, messaging and deployment options
Cons	There is no free plan The $10 plan uses metered calling Pricing varies by region, plan, billing cycle, and bundling	Paid pricing is billed annually per system Free edition is limited to very small deployments Business numbers generally require a SIP trunk provider
Our verdict	Zoom Phone is a cloud-based business phone system for organizations that need business calling across desktop, mobile, web, and compatible desk-phone devices. It combines business numbers, domestic and international calling, SMS and MMS,… Read the review →	3CX is a software-based business communications platform for organizations that need PBX calling, contact center capabilities and flexible deployment. It combines SIP trunk support, auto attendants, multi-level IVR, call queues, ring… Read the review →

Strengths and trade-offs

• Zoom Phone — where it wins

  • Cloud PBX with metered, unlimited, and global calling plans
  • Routing, auto receptionists, IVR, queues, shared lines, and forwarding
  • Desktop, mobile, web, API access, and broad business integrations

  Where it doesn't

  • There is no free plan
  • The $10 plan uses metered calling
  • Pricing varies by region, plan, billing cycle, and bundling

• 3CX — where it wins

  • Free plan supports up to 40 users
  • Advanced call flows, IVR, queues and routing scripts
  • Broad apps, integrations, messaging and deployment options

  Where it doesn't

  • Paid pricing is billed annually per system
  • Free edition is limited to very small deployments
  • Business numbers generally require a SIP trunk provider

• Zoom Phone9.2/10 · Paid

  A paid cloud phone system with broad calling, routing, messaging, and integration coverage.

  Visit Zoom PhoneFull verdict →
• 3CX8.5/10 · Free plan

  A broad, capacity-priced phone system for teams that need routing flexibility.

  Visit 3CXFull verdict →