Nextiva vs 3CX

Nextiva8.8Visit 3CX8.5Visit

Higher score Nextiva #3 in Business Phone Systems 8.8/10 Paid ✓ 3 of 3 features Visit Nextiva

vs

3CX #6 in Business Phone Systems 8.5/10 Free plan Free plan✓ 3 of 3 features Visit 3CX

• Nextiva fits best

  Growing businesses needing complete phone operations

• 3CX fits best

  Teams wanting maximum PBX breadth and flexibility

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Side by side

Feature	Nextiva 8.8/10 Visit ↗	3CX 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#3 in Business Phone Systems	#6 in Business Phone Systems
Best for	Growing businesses needing complete phone operations	Teams wanting maximum PBX breadth and flexibility
Pricing model	Paid	Free plan + paid
Starting price	$15/user/mo	$300/yr
Free plan	Not checked yet	✓ (best)
Free trial	—	—
Deployment	Cloud, Desktop, Mobile, Browser extension	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Phone, Live chat, Docs · 24/7	Community, Docs
Integrations	32+ integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Nextiva 3/3 · 3CX 3/3
Auto attendant	✓	✓
Voicemail transcription	✓	✓
Desktop and mobile apps	✓	✓
Specs
Included users	Not checked yet	40 users
Business numbers	Multiple	Not checked yet
Call routing	Custom	Advanced
Our review
Pros	Custom IVR, call routing, queues, and business-hour rules Calling, SMS, video, chat, analytics, and recording in one platform Integrates with Salesforce, HubSpot, Zendesk, Teams, and Zapier	Free plan supports up to 40 users Advanced call flows, IVR, queues and routing scripts Broad apps, integrations, messaging and deployment options
Cons	No free plan is available Annual pricing eligibility is limited to qualifying new small businesses Advanced contact-center capabilities require higher-priced plans	Paid pricing is billed annually per system Free edition is limited to very small deployments Business numbers generally require a SIP trunk provider
Our verdict	Nextiva is a cloud business communications platform for small businesses, enterprises, and contact centers. It combines business calling with SMS and MMS, video meetings, team chat, voicemail, call routing, analytics, recording, and… Read the review →	3CX is a software-based business communications platform for organizations that need PBX calling, contact center capabilities and flexible deployment. It combines SIP trunk support, auto attendants, multi-level IVR, call queues, ring… Read the review →

Strengths and trade-offs

• Nextiva — where it wins

  • Custom IVR, call routing, queues, and business-hour rules
  • Calling, SMS, video, chat, analytics, and recording in one platform
  • Integrates with Salesforce, HubSpot, Zendesk, Teams, and Zapier

  Where it doesn't

  • No free plan is available
  • Annual pricing eligibility is limited to qualifying new small businesses
  • Advanced contact-center capabilities require higher-priced plans

• 3CX — where it wins

  • Free plan supports up to 40 users
  • Advanced call flows, IVR, queues and routing scripts
  • Broad apps, integrations, messaging and deployment options

  Where it doesn't

  • Paid pricing is billed annually per system
  • Free edition is limited to very small deployments
  • Business numbers generally require a SIP trunk provider

• Nextiva8.8/10 · Paid

  A broad business phone platform for teams that need calling, messaging, routing, and analytics.

  Visit NextivaFull verdict →
• 3CX8.5/10 · Free plan

  A broad, capacity-priced phone system for teams that need routing flexibility.

  Visit 3CXFull verdict →