Dialpad Connect
Dialpad Connect: A unified business phone system with AI transcription, summaries, routing, and meetings. Ranked #4 of 166 in Business Phone Systems by our editors (8.7/10); pricing: 14-day trial; best for teams prioritizing AI-assisted business calling.
At a glance
- Editor score8.7 / 10
- Pricing14-day trial
- Best forTeams prioritizing AI-assisted business calling
- Free planNo
- Business numbersMultiple
- Founded2011 · San Ramon, California, USA
- Facts checked21 Sep 2026
Where it wins
- AI transcription, summaries, and voicemail transcription
- Calling, messaging, meetings, routing, and IVR in one service
- Web, Windows, macOS, iOS, and Android coverage
Where it doesn't
- No free plan is available
- Enterprise requires a 100-user minimum
- Monthly billing costs more than annual billing
Our verdict on Dialpad Connect
Dialpad Connect is a cloud business communications platform for small teams, distributed organizations, and enterprises. It brings business voice calling, video meetings, SMS/MMS, team messaging, virtual local and toll-free numbers, call routing, IVR menus, voicemail, and number porting into one application. AI features include real-time call transcription, AI summaries, AI-powered meetings, and voicemail transcription. Teams can access the service through web, Windows, macOS, iOS, and Android, while administrators can manage lines, business hours, routing, and existing numbers.
Pricing is structured around Standard, Pro, and Enterprise. Standard costs $15 per user per month with annual billing or $27 with monthly billing, and includes unlimited calls, chats, and meetings, AI-powered meetings, built-in messaging, one office, and up to three departments. Pro costs $25 annually or $35 monthly per user, adds up to 10 offices and 25 departments, and has a three-user minimum. Enterprise uses custom pricing, supports unlimited offices and departments, and requires a 100-user minimum. A 14-day free trial provides an evaluation period, but there is no free plan.
Dialpad Connect fits organizations that want business calling tied closely to AI-assisted meeting and call workflows. Its integrations with Google Workspace, Microsoft Teams, Salesforce, and HubSpot support common workplace and customer-management environments. Custom call routing, auto attendant functions, department and after-hours routing, call forwarding, and call transfer give administrators control over how calls move through the organization. Teams needing a lower-commitment service should consider the plan minimums and billing differences before choosing it; smaller groups may prefer Standard, while organizations needing broader office and department coverage may fit Pro or Enterprise.
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Dialpad Connect pricing
All 3 Dialpad Connect plans and prices →
Dialpad Connect fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Included users | Not verified |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Free trial | 14 days · card required |
| Deployment | Cloud, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Support | Live chat, Phone, Tickets, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Salesforce, HubSpot, Zendesk, Zoho CRM, ServiceNow, Clio … See all → |
| Pricing | 14-day trial (source) |
| Website | dialpad.com |
| Facts checked | 21 Sep 2026 |
Dialpad Connect integrations
Dialpad Connect lists 12 integrations on its own site.
- Salesforce
- HubSpot
- Zendesk
- Zoho CRM
- ServiceNow
- Clio
- Google Workspace
- Microsoft 365
- Okta
- OneLogin
- Outreach
- Miro
See all Dialpad Connect integrations →
Alternatives to Dialpad Connect
- Zoom PhoneA paid cloud phone system with broad calling, routing, messaging, and integration coverage.9.2
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
See all Dialpad Connect alternatives →
Dialpad Connect vs the competition
- Dialpad Connect vs Zoom Phone
- Dialpad Connect vs RingCentral RingEX
- Dialpad Connect vs Nextiva
- Dialpad Connect vs NFON Cloudya
- Dialpad Connect vs 3CX
- Dialpad Connect vs PanTerra Streams.AI
Compare Dialpad Connect with any tool side by side →
Also Ranked In
Dialpad Connect is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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