RingCentral RingEX vs Dialpad Connect

RingCentral RingEX9.1Visit Dialpad Connect8.7Visit

Higher score RingCentral RingEX #2 in Business Phone Systems 9.1/10 14-day trial Free trial✓ 3 of 3 features Visit RingCentral

vs

Dialpad Connect #4 in Business Phone Systems 8.7/10 14-day trial Free trial✓ 3 of 3 features Visit Dialpad

• RingCentral RingEX fits best

  Established organizations needing unified communications

• Dialpad Connect fits best

  Teams prioritizing AI-assisted business calling

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Side by side

Feature	RingCentral RingEX 9.1/10 Visit ↗	Dialpad Connect 8.7/10 Visit ↗
At a glance
Editor score	9.1	8.7
Ranking	#2 in Business Phone Systems	#4 in Business Phone Systems
Best for	Established organizations needing unified communications	Teams prioritizing AI-assisted business calling
Pricing model	Paid	Paid
Starting price	$19.99/user/mo	—
Free plan	—	—
Free trial	14 days	14 days
Free trial length	14 days	14 days · card required
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile, Browser extension
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Phone, Live chat, Community, Docs · 24/7	Live chat, Phone, Tickets, Docs · 24/7
Compliance	SOC 2, ISO 27001, HIPAA, SSO/SAML	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations	500+ integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features RingCentral RingEX 3/3 · Dialpad Connect 3/3
Auto attendant	✓	✓
Voicemail transcription	✓	✓
Desktop and mobile apps	✓	✓
Specs
Included users	20 users	Not checked yet
Business numbers	Multiple	Multiple
Call routing	Custom	Custom
Our review
Pros	Custom IVR and call routing for business hours, availability, and rules Calling, SMS, fax, meetings, messaging, and voicemail in one platform AI notes, transcription, summaries, and message translation	AI transcription, summaries, and voicemail transcription Calling, messaging, meetings, routing, and IVR in one service Web, Windows, macOS, iOS, and Android coverage
Cons	No free plan is available Plan packaging varies across RingCentral pages and regions Advanced meeting and recording capabilities vary by plan	No free plan is available Enterprise requires a 100-user minimum Monthly billing costs more than annual billing
Our verdict	RingCentral RingEX is a cloud-based unified communications platform for businesses that need calling, messaging, meetings, fax, voicemail, and administration in one application. It supports web, Windows, macOS, iOS, and Android access,… Read the review →	Dialpad Connect is a cloud business communications platform for small teams, distributed organizations, and enterprises. It brings business voice calling, video meetings, SMS/MMS, team messaging, virtual local and toll-free numbers, call… Read the review →

Strengths and trade-offs

• RingCentral RingEX — where it wins

  • Custom IVR and call routing for business hours, availability, and rules
  • Calling, SMS, fax, meetings, messaging, and voicemail in one platform
  • AI notes, transcription, summaries, and message translation

  Where it doesn't

  • No free plan is available
  • Plan packaging varies across RingCentral pages and regions
  • Advanced meeting and recording capabilities vary by plan

• Dialpad Connect — where it wins

  • AI transcription, summaries, and voicemail transcription
  • Calling, messaging, meetings, routing, and IVR in one service
  • Web, Windows, macOS, iOS, and Android coverage

  Where it doesn't

  • No free plan is available
  • Enterprise requires a 100-user minimum
  • Monthly billing costs more than annual billing

• RingCentral RingEX9.1/10 · 14-day trial

  A broad cloud communications suite for established organizations with complex calling needs.

  Visit RingCentralFull verdict →
• Dialpad Connect8.7/10 · 14-day trial

  A unified business phone system with AI transcription, summaries, routing, and meetings.

  Visit DialpadFull verdict →