Dialpad Connect vs 3CX

Dialpad Connect8.7Visit 3CX8.5Visit

Higher score Dialpad Connect #4 in Business Phone Systems 8.7/10 14-day trial Free trial✓ 3 of 3 features Visit Dialpad

vs

3CX #6 in Business Phone Systems 8.5/10 Free plan Free plan✓ 3 of 3 features Visit 3CX

• Dialpad Connect fits best

  Teams prioritizing AI-assisted business calling

• 3CX fits best

  Teams wanting maximum PBX breadth and flexibility

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Side by side

Feature	Dialpad Connect 8.7/10 Visit ↗	3CX 8.5/10 Visit ↗
At a glance
Editor score	8.7	8.5
Ranking	#4 in Business Phone Systems	#6 in Business Phone Systems
Best for	Teams prioritizing AI-assisted business calling	Teams wanting maximum PBX breadth and flexibility
Pricing model	Paid	Free plan + paid
Starting price	—	$300/yr
Free plan	—	✓ (best)
Free trial	14 days	—
Deployment	Cloud, Mobile, Browser extension	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Live chat, Phone, Tickets, Docs · 24/7	Community, Docs
Integrations	12 integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Dialpad Connect 3/3 · 3CX 3/3
Auto attendant	✓	✓
Voicemail transcription	✓	✓
Desktop and mobile apps	✓	✓
Specs
Included users	Not checked yet	40 users
Business numbers	Multiple	Not checked yet
Call routing	Custom	Advanced
Our review
Pros	AI transcription, summaries, and voicemail transcription Calling, messaging, meetings, routing, and IVR in one service Web, Windows, macOS, iOS, and Android coverage	Free plan supports up to 40 users Advanced call flows, IVR, queues and routing scripts Broad apps, integrations, messaging and deployment options
Cons	No free plan is available Enterprise requires a 100-user minimum Monthly billing costs more than annual billing	Paid pricing is billed annually per system Free edition is limited to very small deployments Business numbers generally require a SIP trunk provider
Our verdict	Dialpad Connect is a cloud business communications platform for small teams, distributed organizations, and enterprises. It brings business voice calling, video meetings, SMS/MMS, team messaging, virtual local and toll-free numbers, call… Read the review →	3CX is a software-based business communications platform for organizations that need PBX calling, contact center capabilities and flexible deployment. It combines SIP trunk support, auto attendants, multi-level IVR, call queues, ring… Read the review →

Strengths and trade-offs

• Dialpad Connect — where it wins

  • AI transcription, summaries, and voicemail transcription
  • Calling, messaging, meetings, routing, and IVR in one service
  • Web, Windows, macOS, iOS, and Android coverage

  Where it doesn't

  • No free plan is available
  • Enterprise requires a 100-user minimum
  • Monthly billing costs more than annual billing

• 3CX — where it wins

  • Free plan supports up to 40 users
  • Advanced call flows, IVR, queues and routing scripts
  • Broad apps, integrations, messaging and deployment options

  Where it doesn't

  • Paid pricing is billed annually per system
  • Free edition is limited to very small deployments
  • Business numbers generally require a SIP trunk provider

• Dialpad Connect8.7/10 · 14-day trial

  A unified business phone system with AI transcription, summaries, routing, and meetings.

  Visit DialpadFull verdict →
• 3CX8.5/10 · Free plan

  A broad, capacity-priced phone system for teams that need routing flexibility.

  Visit 3CXFull verdict →