Altitude Xperience
Altitude Xperience: A broad contact center suite for complex blended-routing and workforce operations. Ranked #25 of 120 in Call Center Software by our editors (7.0/10); pricing: Pricing on request; best for complex blended-routing deployments.
At a glance
- Editor score7.0 / 10
- PricingPricing on request
- Best forComplex blended-routing deployments
- Outbound dialerYes
- Founded1993 · Gurugram, Haryana, India
- Facts checked22 Sep 2026
Where it wins
- Blends voice, digital channels, routing, IVR, and agent context
- Adds predictive, progressive, and preview outbound dialing
- Includes recordings, AI quality scoring, and workforce management
Where it doesn't
- Pricing uses a contact-sales model
- Broad scope may exceed basic calling requirements
- Cloud, on-premises, and hybrid deployment require platform decisions
Our verdict on Altitude Xperience
Altitude Xperience is an omnichannel contact center platform from Enghouse Interactive for organizations handling customer interactions across voice, email, chat, WhatsApp, social media, and SMS. It supports inbound and outbound calling, blended routing, skills-based routing, unified queuing, IVR self-service, bots, workflow scripting, customer identification, surveys, reporting, and a unified agent desktop. The platform is positioned for organizations ranging from SMBs to large enterprises, with cloud, on-premises, and hybrid deployment models.
Its strongest fit is a complex operation that needs routing depth and a broad channel mix in one environment. Predictive, progressive, and preview dialing support outbound campaigns, while visual scripting covers agents, IVR, bots, and workflows. Self-service features include speech recognition, routing, and queue callbacks. Integrations include Salesforce, Microsoft Dynamics, SAP, Siebel, Microsoft Azure, Google Cloud, Cisco UCM/UCC, Avaya S8000, Alcatel-Lucent OXE, and a REST API. That combination gives teams options for connecting CRM, cloud, and legacy communications environments.
Altitude Xperience also extends beyond interaction handling into quality and workforce operations. Call, screen, chat, and email recording are paired with quality management, speech analytics, AI quality scoring, and real-time analytics. Workforce forecasting, scheduling, and adherence tracking support operational planning. Pricing follows a contact-sales model, so buyers should expect a product evaluation and commercial discussion rather than a self-serve purchase path. Choose it when blended routing, multiple digital channels, legacy-platform integration, and workforce management are central requirements. Teams seeking only basic inbound calling may find its breadth and deployment choices unnecessary.
Your product? Our editors can test Altitude Xperience in depth and publish a review, labelled as paid · from $149/mo →
Altitude Xperience pricing
Altitude Xperience fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Self-hosted |
| Compliance & security | ISO 27001, GDPR, PCI DSS |
| Support | Email, Phone, Live chat |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Salesforce, Microsoft Dynamics, SAP, Siebel, Microsoft Azure, Google Cloud … See all → |
| Pricing | Pricing on request |
| Website | altitudeapac.com |
| Facts checked | 22 Sep 2026 |
Altitude Xperience integrations
Altitude Xperience lists 10 integrations on its own site.
- Salesforce
- Microsoft Dynamics
- SAP
- Siebel
- Microsoft Azure
- Google Cloud
- Cisco UCM/UCC
- Avaya S8000
- Alcatel-Lucent OXE
- REST API
See all Altitude Xperience integrations →
Alternatives to Altitude Xperience
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Altitude Xperience alternatives →
Used Altitude Xperience? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Altitude Xperience for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Altitude Xperience is listed in our Call Center Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/altitude-xperience/"><img src="https://www.itechguides.com/best/badge/altitude-xperience.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update