Altitude Xperience review
A broad contact center suite for complex blended-routing and workforce operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Altitude Xperience is an omnichannel contact center platform from Enghouse Interactive for organizations handling customer interactions across voice, email, chat, WhatsApp, social media, and SMS. It supports inbound and outbound calling, blended routing, skills-based routing, unified queuing, IVR self-service, bots, workflow scripting, customer identification, surveys, reporting, and a unified agent desktop. The platform is positioned for organizations ranging from SMBs to large enterprises, with cloud, on-premises, and hybrid deployment models.
Its strongest fit is a complex operation that needs routing depth and a broad channel mix in one environment. Predictive, progressive, and preview dialing support outbound campaigns, while visual scripting covers agents, IVR, bots, and workflows. Self-service features include speech recognition, routing, and queue callbacks. Integrations include Salesforce, Microsoft Dynamics, SAP, Siebel, Microsoft Azure, Google Cloud, Cisco UCM/UCC, Avaya S8000, Alcatel-Lucent OXE, and a REST API. That combination gives teams options for connecting CRM, cloud, and legacy communications environments.
Altitude Xperience also extends beyond interaction handling into quality and workforce operations. Call, screen, chat, and email recording are paired with quality management, speech analytics, AI quality scoring, and real-time analytics. Workforce forecasting, scheduling, and adherence tracking support operational planning. Pricing follows a contact-sales model, so buyers should expect a product evaluation and commercial discussion rather than a self-serve purchase path. Choose it when blended routing, multiple digital channels, legacy-platform integration, and workforce management are central requirements. Teams seeking only basic inbound calling may find its breadth and deployment choices unnecessary.
Altitude Xperience pros and cons
- Where it wins
- Blends voice, digital channels, routing, IVR, and agent context
- Adds predictive, progressive, and preview outbound dialing
- Includes recordings, AI quality scoring, and workforce management
- Where it doesn't
- Pricing uses a contact-sales model
- Broad scope may exceed basic calling requirements
- Cloud, on-premises, and hybrid deployment require platform decisions
Altitude Xperience fact sheet, pricing and score →
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