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uContact

Paid#20 of 120 in Call Center Software

uContact: A broad cloud contact center with clear Voice and Omni pricing for growing teams. Ranked #20 of 120 in Call Center Software by our editors (7.5/10); pricing: Paid; best for teams wanting straightforward omnichannel pricing.

7.5/10Editor score

Visit net2phone

uContact7.5 Visit net2phone

At a glance

Editor score
7.5 / 10
Pricing
Paid
Best for
Teams wanting straightforward omnichannel pricing
Free plan
No
Paid from
$59.99/user/mo
Outbound dialer
Yes
Facts checked
22 Sep 2026

Where it wins
- Blended campaigns with progressive, predictive, and power auto dialers
- Omnichannel inbox spanning email, chat, SMS, WhatsApp, and social media
- Workforce forecasting, scheduling, monitoring, and real-time reporting
Where it doesn't
- No free plan is available
- Omni costs more than the Voice plan
- Pricing is based on a 36-month term agreement

Our verdict on uContact

uContact is net2phone’s web-based cloud contact center platform for sales, support, and customer service teams. It combines inbound, outbound, and blended voice campaigns with automatic call distribution, interactive voice response, auto dialers, call recording, monitoring, analytics, and reporting. Teams that need voice operations alongside digital customer conversations can also use a unified inbox for email, web chat, SMS, WhatsApp, and social media.

Pricing is organized into two paid monthly plans. Voice costs $59.99 per user per month and includes inbound and outbound voice campaigns, automatic call distribution, auto dialers, IVR, agent and supervisor roles, analytics, and reporting. Omni costs $84.99 per user per month and adds an omnichannel unified inbox and workforce management. The official US pricing structure uses a 36-month term agreement, so buyers should evaluate that commitment alongside the per-user monthly price. There is no free plan.

uContact’s broader scope suits teams that need both contact-center controls and workforce operations, including forecasting, scheduling, agent assignment, and performance tracking. Its integration list covers Salesforce, HubSpot, Microsoft Teams, Zoho CRM, Zoho Desk, Jira, Slack, Google Calendar, Gmail, Outlook, and Odoo. That gives teams several routes into existing customer-service, collaboration, calendar, and CRM workflows. Choose uContact when blended calling, digital channels, dialer options, and workforce management belong in one platform. Teams seeking a free starting tier, a shorter pricing commitment, or a narrower voice-only tool should compare alternatives.

Your product? Our editors can test uContact in depth and publish a review, labelled as paid · from $149/mo →

uContact pricing

Plans PaidPaid No free plan — trial or paid only. Prices checked 22 Sep 2026.

See plans on net2phone.com

All 2 uContact plans and prices →

uContact fact sheet

Free plan	No
Paid from	$59.99/user/mo
Inbound calling	Yes
Outbound dialer	Yes
IVR builder	Yes
Digital channel scope	Omnichannel
Workforce management	Yes
Maximum agents	Not verified
Recording retention	Not verified
Deployment	Cloud
Platforms	Web
Compliance & security	SOC 2, HIPAA, PCI DSS, SSO/SAML, 2FA
Support	Email, Phone, Tickets, Live chat, Docs · 24/7
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	100+ integrations: Salesforce, HubSpot, Microsoft Teams, Zoho CRM, Zoho Desk, Jira … See all →
Pricing	Paid (source)
Website	net2phone.com
Facts checked	22 Sep 2026

uContact integrations

uContact lists 100+ integrations on its own site — the 11 named here are the ones its pages call out.

Salesforce
HubSpot
Microsoft Teams
Zoho CRM
Zoho Desk
Jira
Slack
Google Calendar
Gmail
Outlook
Odoo

See all uContact integrations →

Alternatives to uContact

See all uContact alternatives →

Used uContact? Be the first to review it

The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used uContact for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

uContact is listed in our Call Center Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update