Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

uContact review

#20 of 120 in Call Center Software

A broad cloud contact center with clear Voice and Omni pricing for growing teams.

7.5/10Editor score
Visit net2phone
uContact7.5 Visit net2phone

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

uContact is net2phone’s web-based cloud contact center platform for sales, support, and customer service teams. It combines inbound, outbound, and blended voice campaigns with automatic call distribution, interactive voice response, auto dialers, call recording, monitoring, analytics, and reporting. Teams that need voice operations alongside digital customer conversations can also use a unified inbox for email, web chat, SMS, WhatsApp, and social media.

Pricing is organized into two paid monthly plans. Voice costs $59.99 per user per month and includes inbound and outbound voice campaigns, automatic call distribution, auto dialers, IVR, agent and supervisor roles, analytics, and reporting. Omni costs $84.99 per user per month and adds an omnichannel unified inbox and workforce management. The official US pricing structure uses a 36-month term agreement, so buyers should evaluate that commitment alongside the per-user monthly price. There is no free plan.

uContact’s broader scope suits teams that need both contact-center controls and workforce operations, including forecasting, scheduling, agent assignment, and performance tracking. Its integration list covers Salesforce, HubSpot, Microsoft Teams, Zoho CRM, Zoho Desk, Jira, Slack, Google Calendar, Gmail, Outlook, and Odoo. That gives teams several routes into existing customer-service, collaboration, calendar, and CRM workflows. Choose uContact when blended calling, digital channels, dialer options, and workforce management belong in one platform. Teams seeking a free starting tier, a shorter pricing commitment, or a narrower voice-only tool should compare alternatives.

uContact pros and cons

  • Where it wins
    • Blended campaigns with progressive, predictive, and power auto dialers
    • Omnichannel inbox spanning email, chat, SMS, WhatsApp, and social media
    • Workforce forecasting, scheduling, monitoring, and real-time reporting
  • Where it doesn't
    • No free plan is available
    • Omni costs more than the Voice plan
    • Pricing is based on a 36-month term agreement

uContact fact sheet, pricing and score →

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated · How we research and update