Airtel Hosted Contact Center
Airtel Hosted Contact Center: A browser-based contact center with routing, IVR, dialing, dashboards, and reporting. Ranked #39 of 120 in Call Center Software by our editors (5.6/10); pricing: Pricing on request; best for teams needing browser-based hosted contact-center access.
At a glance
- Editor score5.6 / 10
- PricingPricing on request
- Best forTeams needing browser-based hosted contact-center access
- Outbound dialerYes
- Founded1995 · New Delhi, India
- Facts checked22 Sep 2026
Where it wins
- Browser workspaces for agents, supervisors, and managers
- Combines intelligent IVR, routing, outbound dialing, and callbacks
- Real-time dashboards plus scheduled historical call reporting
Where it doesn't
- Pricing requires a quotation through Airtel Business
- Integration scope centers on knowledge bases
- Advanced AI capabilities are not part of the listed feature set
Our verdict on Airtel Hosted Contact Center
Airtel Hosted Contact Center is a cloud-based contact-center platform for businesses handling customer inquiries, technical support, grievances, and call surges. Agents, supervisors, and managers access browser-based workspaces, while Airtel manages the network, hosting, software, and service-level coordination. The platform supports inbound calling, outbound dialing, IVR, conditional routing, and voice-plus-digital contact-center operations. It is suited to enterprise and business teams that want hosted access without managing the underlying contact-center infrastructure.
Its operational coverage is the main strength. A unified agent workspace brings work into one browser interface, while intelligent IVR and conditional call routing support inbound handling. Outbound dialing includes schedules, callbacks, and call-status customization. Supervisors and managers get real-time KPI and conversational-insight dashboards, alongside historical call reporting with scheduled delivery. Knowledge-base integration can connect agent workflows to support content, although the listed integration scope is focused rather than broad. Teams choosing this product should value a consolidated browser workspace and core call-center controls more than an extensive application ecosystem.
Airtel describes the service as pay-as-you-go and pay per agent, with quotations handled through Airtel Business. That approach is relevant for organizations that need a hosted deployment sized around agent requirements, but buyers will need a sales conversation to establish commercial terms. Airtel Hosted Contact Center is a sensible fit for teams prioritizing browser access, routing, IVR, outbound campaigns, and reporting under one hosted service. Organizations seeking a wide range of named integrations or explicitly listed AI capabilities should consider alternatives with broader published platform details.
Your product? Our editors can test Airtel Hosted Contact Center in depth and publish a review, labelled as paid · from $149/mo →
Airtel Hosted Contact Center pricing
Airtel Hosted Contact Center fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Voice_plus_digital |
| Workforce management | Not verified |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Support | Email, Phone, Tickets |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 1 integrations: Knowledge bases |
| Pricing | Pricing on request |
| Website | airtel.in |
| Facts checked | 22 Sep 2026 |
Airtel Hosted Contact Center integrations
Airtel Hosted Contact Center lists 1 integrations on its own site.
- Knowledge bases
Alternatives to Airtel Hosted Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Airtel Hosted Contact Center alternatives →
Used Airtel Hosted Contact Center? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Airtel Hosted Contact Center for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Airtel Hosted Contact Center is listed in our Call Center Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/airtel-hosted-contact-center/"><img src="https://www.itechguides.com/best/badge/airtel-hosted-contact-center.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update