Zendesk Contact Center
Zendesk Contact Center: A broad Zendesk-centered contact center with clear entry pricing and added telephony costs. Ranked #10 of 120 in Call Center Software by our editors (8.5/10); pricing: Paid; best for zendesk-centered service organizations.
At a glance
- Editor score8.5 / 10
- PricingPaid
- Best forZendesk-centered service organizations
- Free planNo
- Paid from$33/user/mo
- Outbound dialerYes
- Founded2007 · San Francisco, California
- Facts checked22 Sep 2026
Where it wins
- Inbound and outbound calling with conversational IVR
- AI transcription, summaries, sentiment, and after-call work
- Workforce forecasting, scheduling, QA, and reporting
Where it doesn't
- Web-only platform coverage
- Contact Center is an add-on to a Zendesk Suite plan
- AWS services and Amazon Connect usage add consumption costs
Our verdict on Zendesk Contact Center
Zendesk Contact Center is a cloud contact-center platform for mid-market and enterprise organizations managing complex customer service operations. It brings voice, digital channels, self-service, AI agents, human-agent workflows, workforce management, quality assurance, and reporting into a unified agent workspace. Its feature set covers inbound and outbound calling, conversational IVR, predictive dialing, proactive outreach, sentiment analysis, transcription, call summaries, recording controls, and AI-assisted after-call work.
Pricing is structured around two paid plans. Contact Center starts at $83 per user per month when billed annually and includes the Unified Agent Workspace, native inbound and outbound calling, reporting dashboards, and One Minutes Block. The Minutes Block costs $33 per user per month when billed annually and adds conversational IVR, real-time transcriptions, call recording, and screen recording. Contact Center is an add-on to a Zendesk Suite plan, with AWS services and Amazon Connect telephony usage also involved. Integrations include Amazon Connect, Shopify, Slack, Jira, Salesforce, Zoom Phone, Trello, and Workday.
The platform’s depth is strongest in voice operations and workforce optimization. Predictive dialing, real-time sentiment analysis, automated summaries, call recording with pause and resume controls, forecasting, scheduling, monitoring, and quality assurance support teams that need more than basic call routing. Compliance coverage includes SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS. Zendesk-centered organizations with complex service operations should consider it when these capabilities justify the layered pricing. Teams needing native desktop or mobile coverage, or a narrower and simpler calling tool, should look elsewhere.
Your product? Our editors can test Zendesk Contact Center in depth and publish a review, labelled as paid · from $149/mo →
Zendesk Contact Center pricing
All 2 Zendesk Contact Center plans and prices →
Zendesk Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | $33/user/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Amazon Connect, Shopify, Slack, Jira, Salesforce, Zoom Phone … See all → |
| Pricing | Paid (source) |
| Website | zendesk.com |
| Facts checked | 22 Sep 2026 |
Zendesk Contact Center integrations
Zendesk Contact Center lists 8 integrations on its own site.
- Amazon Connect
- Shopify
- Slack
- Jira
- Salesforce
- Zoom Phone
- Trello
- Workday
See all Zendesk Contact Center integrations →
Alternatives to Zendesk Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Zendesk Contact Center alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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