Sinch Contact Pro
Sinch Contact Pro: Voice, digital channels, routing and reporting for mid-market and enterprise contact centers. Ranked #24 of 120 in Call Center Software by our editors (7.1/10); pricing: Pricing on request; best for enterprise teams needing cloud or self-hosted voice.
At a glance
- Editor score7.1 / 10
- PricingPricing on request
- Best forEnterprise teams needing cloud or self-hosted voice
- Outbound dialerYes
- Founded2008 · Stockholm, Sweden
- Facts checked23 Sep 2026
Where it wins
- Handles voice, email, chat, video, SMS and messaging apps
- Combines skills-based routing, IVR and three outbound dialing modes
- Includes call recording, supervisor dashboards and historical analytics
Where it doesn't
- Pricing is handled through sales rather than a published price list
- Cloud and self-hosted deployment require a deployment choice
- Support channels are tickets and documentation
Our verdict on Sinch Contact Pro
Sinch Contact Pro brings inbound and outbound voice together with email, web chat, video, SMS and messaging apps. Its feature set is aimed at mid-market and enterprise organizations coordinating customer service across channels, rather than teams looking only for a basic voice dialer. Skills-based routing, IVR menus, call recording, interaction history and supervisor dashboards cover operational needs across agent and supervisory workflows. It is available as a cloud service or through self-hosted deployment, and supports web and Windows environments.
The channel and routing breadth is a central strength. Contact Pro supports preview, progressive and predictive outbound dialing alongside inbound calling, with recording available for users, queues and campaigns. Supervisors have real-time dashboards and alerts, while historical reporting and analytics provide a view of past activity. CRM and service integrations include Salesforce, Microsoft Dynamics 365, ServiceNow and several SAP products; RESTful and open APIs offer another route for connecting systems. This makes the product a stronger fit for organizations that need voice and digital conversations managed within a wider service ecosystem than for buyers seeking a narrowly focused calling tool.
Deployment flexibility may matter to organizations choosing between cloud and self-hosted operations, but buyers will need to discuss pricing with Sinch: Contact Pro is sold through a contact-sales model. Support channels listed for the product are tickets and documentation. Consider it when routing, multiple digital channels, dialing modes and supervisor visibility belong in the same contact center. Teams that need a published price to compare options directly, or want a simpler voice-only service, may prefer to evaluate alternatives. The choice is most compelling when the breadth of channels and deployment options matches the organization’s operating needs.
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Sinch Contact Pro pricing
Sinch Contact Pro fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Not verified |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, Windows |
| Compliance & security | GDPR |
| Support | Tickets, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Salesforce, Microsoft Dynamics 365, ServiceNow, SAP Service Cloud, SAP SuccessFactors Employee Central Service Center, SAP CRM … |
| Pricing | Pricing on request |
| Website | sinch.com |
| Facts checked | 23 Sep 2026 |
Sinch Contact Pro integrations
Sinch Contact Pro lists 10 integrations on its own site.
- Salesforce
- Microsoft Dynamics 365
- ServiceNow
- SAP Service Cloud
- SAP SuccessFactors Employee Central Service Center
- SAP CRM
- SAP S/4HANA
- Sinch Voice
- Sinch Conversation API
- Chatlayer
Alternatives to Sinch Contact Pro
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Sinch Contact Pro alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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