Daktela Contact Center
Daktela Contact Center: A modular contact centre suite spanning voice, digital channels, routing, reporting and QA. Ranked #12 of 36 in Contact Center Software by our editors (8.2/10); pricing: 14-day trial; best for teams wanting modular omnichannel pricing.
At a glance
- Editor score8.2 / 10
- Pricing14-day trial
- Best forTeams wanting modular omnichannel pricing
- Free planNo
- Paid from€12/user/mo
- IVRYes
- Founded2005 · Prague, Czech Republic
- Facts checked23 Sep 2026
Where it wins
- Covers voice, email, webchat, SMS and social messaging
- Includes IVR, outbound campaigns, recording and intelligent routing
- Offers CRM, SSO, reporting, QA and knowledge base features
Where it doesn't
- No free plan is available
- All-channel omnichannel access costs €86 per user monthly
- Channel-based pricing requires choosing individual modules or bundles
Our verdict on Daktela Contact Center
Daktela Contact Center is a cloud-based platform for contact centres and customer support teams. It brings together inbound call queues, intelligent routing, IVR flows, outbound campaigns, automatic recording, email ticketing, webchat, SMS and social messaging. Supervisors get real-time panels, wallboards, reporting and quality assurance reviews, while support teams can use a knowledge base. Access is available through web, iOS, Android and a Chrome extension, with CRM, SSO and workflow integrations.
Its pricing is modular and billed monthly per user. The SMS plan starts at €12 and includes two-way messaging, templates and automatic replies. Webchat costs €15, Social costs €25, and Voice and Email each cost €30. Voice + Email is €50, while Voice + Email + Webchat is €62. The All channels · Omnichannel plan costs €86 and includes voice, email, webchat, SMS and social with a single thread and history. A 14-day trial is available, and prices are shown in EUR excluding VAT.
The platform suits teams that want to assemble a channel mix rather than commit to a single fixed package. Its integrations include Salesforce, HubSpot, Microsoft Dynamics 365, SAP, Google, Slack, Azure, Microsoft Active Directory, PrestaShop, Shoptet and Chrome. Optional AI tools include chatbots, voicebots, email automation and conversation analysis. Choose Daktela Contact Center when routing, outbound campaigns, supervisor tools and multiple digital channels belong in one system. Teams needing only basic voice support may find the broader module structure unnecessary, while teams wanting every channel should budget for the €86 omnichannel tier.
Your product? Our editors can test Daktela Contact Center in depth and publish a review, labelled as paid · from $149/mo →
Daktela Contact Center pricing
All 8 Daktela Contact Center plans and prices →
Daktela Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | €12/user/mo |
| IVR | Yes |
| Deployment | Cloud |
| Channel coverage | Omnichannel |
| Outbound dialer | Yes |
| Call recording | Yes |
| Supervisor tools | Yes |
| Free trial | 14 days |
| Deployment | Cloud, Desktop, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, iOS, Android, Chrome extension |
| Compliance & security | GDPR, ISO 27001 |
| Support | Email, Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Microsoft Dynamics 365, Microsoft Active Directory, SAP, PrestaShop, Google, Salesforce … See all → |
| Pricing | 14-day trial (source) |
| Website | daktela.com |
| Facts checked | 23 Sep 2026 |
Daktela Contact Center integrations
Daktela Contact Center lists 12 integrations on its own site.
- Microsoft Dynamics 365
- Microsoft Active Directory
- SAP
- PrestaShop
- Salesforce
- Microsoft
- Slack
- HubSpot
- Shoptet
- Azure
- Chrome
See all Daktela Contact Center integrations →
Alternatives to Daktela Contact Center
- Amazon ConnectA broad AWS-native contact center for voice, digital channels, workforce management, and AI.9.4
- RingCentral RingCXA broad contact center platform for large teams managing voice and digital channels.9.2
- 8x8 Contact CenterA broad contact center suite for mature omnichannel operations with workforce needs.9.1
See all Daktela Contact Center alternatives →
Also Ranked In
Daktela Contact Center is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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