Daktela Contact Center review
A modular contact centre suite spanning voice, digital channels, routing, reporting and QA.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Daktela Contact Center is a cloud-based platform for contact centres and customer support teams. It brings together inbound call queues, intelligent routing, IVR flows, outbound campaigns, automatic recording, email ticketing, webchat, SMS and social messaging. Supervisors get real-time panels, wallboards, reporting and quality assurance reviews, while support teams can use a knowledge base. Access is available through web, iOS, Android and a Chrome extension, with CRM, SSO and workflow integrations.
Its pricing is modular and billed monthly per user. The SMS plan starts at €12 and includes two-way messaging, templates and automatic replies. Webchat costs €15, Social costs €25, and Voice and Email each cost €30. Voice + Email is €50, while Voice + Email + Webchat is €62. The All channels · Omnichannel plan costs €86 and includes voice, email, webchat, SMS and social with a single thread and history. A 14-day trial is available, and prices are shown in EUR excluding VAT.
The platform suits teams that want to assemble a channel mix rather than commit to a single fixed package. Its integrations include Salesforce, HubSpot, Microsoft Dynamics 365, SAP, Google, Slack, Azure, Microsoft Active Directory, PrestaShop, Shoptet and Chrome. Optional AI tools include chatbots, voicebots, email automation and conversation analysis. Choose Daktela Contact Center when routing, outbound campaigns, supervisor tools and multiple digital channels belong in one system. Teams needing only basic voice support may find the broader module structure unnecessary, while teams wanting every channel should budget for the €86 omnichannel tier.
Daktela Contact Center pros and cons
- Where it wins
- Covers voice, email, webchat, SMS and social messaging
- Includes IVR, outbound campaigns, recording and intelligent routing
- Offers CRM, SSO, reporting, QA and knowledge base features
- Where it doesn't
- No free plan is available
- All-channel omnichannel access costs €86 per user monthly
- Channel-based pricing requires choosing individual modules or bundles
Daktela Contact Center fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update