Diabolocom
Diabolocom: A paid contact center suite for voice, digital channels, routing, workforce allocation, and AI. Ranked #18 of 120 in Call Center Software by our editors (7.7/10); pricing: Paid; best for priced omnichannel deployments.
At a glance
- Editor score7.7 / 10
- PricingPaid
- Best forPriced omnichannel deployments
- Free planNo
- Paid from$60/user/mo
- Outbound dialerYes
- Founded2005 · Paris, France
- Facts checked22 Sep 2026
Where it wins
- Combines inbound, outbound, and digital channel handling
- Includes advanced dialers, IVR, routing, and workforce allocation
- Connects with nine CRM and business platforms
Where it doesn't
- Plans require a three-year commitment
- Minimum deployment is 150 named licenses
- Telecommunications and usage fees are additional
Our verdict on Diabolocom
Diabolocom is cloud contact center software for customer service, sales, and contact center teams. It supports inbound and outbound calling, configurable IVR flows, automatic call distribution, skills-based routing, multiple dialing modes, workforce allocation, interaction recording, analytics, and real-time supervision. Its digital coverage extends to email, SMS, chat, and social networks, making it suited to organizations managing both voice and digital customer interactions from one platform.
Pricing is structured across three paid tiers. Voice costs $60 USD per named user per month and includes the voice channel, Smart IVR, ACD and skills-based routing, outbound campaigns, predictive, progressive, and preview dialers, plus CRM integrations. Omnichannel costs $99 USD per named user per month and adds all digital channels, cross-channel smart routing, and a unified agent desktop. Ultimate includes everything in Omnichannel, along with Automated Quality Monitoring, AI Agent Assist, AI Transcription, AI Summary, and AI Voice Analytics. Pricing is displayed before taxes, based on a three-year commitment with a minimum of 150 named licenses; telecommunications fees, usage charges, and optional services are additional.
Integration and operational breadth are central strengths. Diabolocom connects with Salesforce, Salesforce Service Cloud Voice, Microsoft Dynamics, Microsoft Teams, ServiceNow, HubSpot, Oracle, Zendesk, and SAP. The platform is available through the web and API, while its feature set covers CRM-connected calling, workforce scheduling, agent assignments, recording, analytics, and AI capabilities. Choose it when a contact center needs priced voice and omnichannel deployments with routing, dialing, workforce controls, and enterprise business-tool connections. Organizations seeking a free plan or a deployment below the 150-license minimum should consider an alternative.
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Diabolocom pricing
All 3 Diabolocom plans and prices →
Diabolocom fact sheet
| Free plan | No |
|---|---|
| Paid from | $60/user/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | HIPAA, PCI DSS |
| Support | Email, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Salesforce, Salesforce Service Cloud Voice, Microsoft Dynamics, Microsoft Teams, ServiceNow, HubSpot … See all → |
| Pricing | Paid (source) |
| Website | diabolocom.com |
| Facts checked | 22 Sep 2026 |
Diabolocom integrations
Diabolocom lists 9 integrations on its own site.
- Salesforce
- Salesforce Service Cloud Voice
- Microsoft Dynamics
- Microsoft Teams
- ServiceNow
- HubSpot
- Oracle
- Zendesk
- SAP
See all Diabolocom integrations →
Alternatives to Diabolocom
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Diabolocom alternatives →
Also Ranked In
Diabolocom is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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