Diabolocom review
A paid contact center suite for voice, digital channels, routing, workforce allocation, and AI.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Diabolocom is cloud contact center software for customer service, sales, and contact center teams. It supports inbound and outbound calling, configurable IVR flows, automatic call distribution, skills-based routing, multiple dialing modes, workforce allocation, interaction recording, analytics, and real-time supervision. Its digital coverage extends to email, SMS, chat, and social networks, making it suited to organizations managing both voice and digital customer interactions from one platform.
Pricing is structured across three paid tiers. Voice costs $60 USD per named user per month and includes the voice channel, Smart IVR, ACD and skills-based routing, outbound campaigns, predictive, progressive, and preview dialers, plus CRM integrations. Omnichannel costs $99 USD per named user per month and adds all digital channels, cross-channel smart routing, and a unified agent desktop. Ultimate includes everything in Omnichannel, along with Automated Quality Monitoring, AI Agent Assist, AI Transcription, AI Summary, and AI Voice Analytics. Pricing is displayed before taxes, based on a three-year commitment with a minimum of 150 named licenses; telecommunications fees, usage charges, and optional services are additional.
Integration and operational breadth are central strengths. Diabolocom connects with Salesforce, Salesforce Service Cloud Voice, Microsoft Dynamics, Microsoft Teams, ServiceNow, HubSpot, Oracle, Zendesk, and SAP. The platform is available through the web and API, while its feature set covers CRM-connected calling, workforce scheduling, agent assignments, recording, analytics, and AI capabilities. Choose it when a contact center needs priced voice and omnichannel deployments with routing, dialing, workforce controls, and enterprise business-tool connections. Organizations seeking a free plan or a deployment below the 150-license minimum should consider an alternative.
Diabolocom pros and cons
- Where it wins
- Combines inbound, outbound, and digital channel handling
- Includes advanced dialers, IVR, routing, and workforce allocation
- Connects with nine CRM and business platforms
- Where it doesn't
- Plans require a three-year commitment
- Minimum deployment is 150 named licenses
- Telecommunications and usage fees are additional
Diabolocom fact sheet, pricing and score →
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