Ytel Contact Center
Ytel Contact Center: A broad cloud contact center for teams that need calling and workforce controls. Ranked #43 of 120 in Call Center Software by our editors (5.2/10); pricing: Pricing on request; best for contact centers needing workforce controls.
At a glance
- Editor score5.2 / 10
- PricingPricing on request
- Best forContact centers needing workforce controls
- Outbound dialerYes
- Founded2012 · South Jordan, Utah, United States
- Facts checked22 Sep 2026
Where it wins
- Combines inbound, outbound, IVR, routing, recording, and monitoring.
- Includes workforce management with shifts, reports, and real-time activity.
- Offers Webphone, texting, team chat, APIs, and 100 integrations.
Where it doesn't
- Pricing requires a sales conversation and includes a platform fee.
- 24/7 support is not listed among its support options.
- Teams needing more than cloud, web, or API access may need alternatives.
Our verdict on Ytel Contact Center
Ytel Contact Center is a cloud communications platform for sales organizations and contact centers. It brings inbound calling, outbound dialing, IVR, skills-based routing, queues, voicemail routing, call recording, monitoring, workforce management, reporting, texting, and internal team chat into one system. The browser-based Webphone gives agents call control and voicemail without requiring a softphone installation. Its company-size fit spans small businesses, mid-market teams, and enterprises, making it suitable for organizations that need both agent tools and manager visibility.
Pricing is structured per user agent plus a platform fee, with a sales conversation required. That model may suit contact centers that want a tailored commercial discussion, but it gives buyers less immediate pricing clarity during early evaluation. The product’s operational scope is broader than a basic calling tool: managers can organize teams and shifts, schedule reports, review real-time activity, monitor live call audio, and access reporting. Standard call-recording retention is 365 days, which may matter to teams reviewing recorded interactions over time.
Ytel Contact Center also fits organizations that need to connect communications with external business systems. CRM integrations, API connectivity, and named integrations for Salesforce, Zapier, and Zoho support a wider ecosystem, while the platform states 100 integrations overall. The main trade-offs are its cloud deployment, web and API platform access, non-24/7 support availability, and sales-led pricing. Choose it when inbound and outbound workflows, workforce controls, and digital messaging belong in the same contact center. Teams that prioritize round-the-clock support or publicly itemized plans should compare alternatives.
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Ytel Contact Center pricing
Ytel Contact Center fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Voice_plus_digital |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Live chat, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Salesforce, Zapier, Zoho |
| Pricing | Pricing on request (source) |
| Website | ytel.com |
| Facts checked | 22 Sep 2026 |
Ytel Contact Center integrations
Ytel Contact Center lists 100+ integrations on its own site — the 3 named here are the ones its pages call out.
- Salesforce
- Zapier
- Zoho
Alternatives to Ytel Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Ytel Contact Center alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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