Landis Contact Center
Landis Contact Center: A Teams-centered contact center with advanced routing, visual IVR, analytics, and digital channels. Ranked #27 of 120 in Call Center Software by our editors (6.8/10); pricing: 30-day trial; best for teams users needing richer call-center workflows.
At a glance
- Editor score6.8 / 10
- Pricing30-day trial
- Best forTeams users needing richer call-center workflows
- Free planNo
- Paid from$75/user/mo
- Outbound dialerYes
- Founded1995 · Ephrata, Pennsylvania, USA
- Facts checked23 Sep 2026
Where it wins
- Skills-based routing plus multiple queue strategies for inbound calls
- Visual IVR builder includes data dips, speech input, and webhooks
- Live supervision, dashboards, and historical reporting
Where it doesn't
- Starts at $75 per user per month, billed monthly
- Workforce management depends on a Peopleware integration
- Call recording is an add-on; chat capabilities were described as preview
Our verdict on Landis Contact Center
Landis Contact Center extends Microsoft Teams with contact-center workflows for organizations that need more than basic calling. It combines inbound queues, outbound calling from queue numbers, skills-based routing, visual IVR, reporting, manager supervision, recording options, and digital channels. Its Microsoft-oriented design makes it a natural fit for teams already working with Teams and related tools; the available company-size fit spans small, mid-market, and enterprise organizations.
Routing and IVR are central strengths. Inbound queues support skills-based, presence-based, round-robin, parallel, and serial routing. The no-code visual IVR builder supports data dips, speech input, text-to-speech, and webhooks, while dashboards and wallboards show queue and agent status. Managers can listen, whisper, or barge in on calls, and historical reporting covers queues, IVR, agents, interactions, and callbacks. These capabilities suit teams that need visibility and control across call handling, rather than a lightweight phone system. Recording, transcription, and sentiment analysis are options; recording is an add-on to Contact Center licenses.
According to the vendor's pricing page, the named plan is $75 per user per month with monthly billing, and annual billing is available at a discounted rate. The plan highlights live dashboards and call monitoring, historical analytics, visual IVR, advanced skills-based queues, live manager coaching, and webhooks. A 30-day free trial is available. Microsoft Teams, Power Platform, Power Automate, Power BI, Dynamics 365, and Copilot Studio are among the integrations; Salesforce, HubSpot, ServiceNow, and webhooks also support connectivity. Workforce management is through Peopleware, so organizations seeking built-in workforce management may prefer a different fit. Web chat and messaging channels, including WhatsApp, SMS, RCS, and Facebook, broaden its scope, though chat was described as preview in the December 2025 update. Ticket and documentation support are listed, with 24/7 support and ISO 27001, GDPR, and HIPAA compliance. Teams seeking Teams-linked routing and supervision should consider it; those prioritizing standalone workforce management or established chat capabilities should look elsewhere.
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Landis Contact Center pricing
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Landis Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | $75/user/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Free trial | 30 days |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR, HIPAA |
| Support | Tickets, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Microsoft Teams, Microsoft Power Platform, Power Automate, Power BI, Dynamics 365, Salesforce … |
| Pricing | 30-day trial (source) |
| Website | landistechnologies.com |
| Facts checked | 23 Sep 2026 |
Landis Contact Center integrations
Landis Contact Center lists 12 integrations on its own site.
- Microsoft Teams
- Microsoft Power Platform
- Power Automate
- Power BI
- Dynamics 365
- Salesforce
- HubSpot
- ServiceNow
- Peopleware
- Microsoft Copilot Studio
- Azure Blob Storage
- Webhooks
Alternatives to Landis Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Landis Contact Center alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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