Avaya Aura Contact Center
Avaya Aura Contact Center: A broad self-hosted contact center choice for organizations built around Avaya. Ranked #36 of 120 in Call Center Software by our editors (5.9/10); pricing: Pricing on request; best for avaya environments needing self-hosted contact center.
At a glance
- Editor score5.9 / 10
- PricingPricing on request
- Best forAvaya environments needing self-hosted contact center
- Outbound dialerYes
- Facts checked22 Sep 2026
Where it wins
- Supports inbound, outbound, voice, email, and web chat operations
- Offers skills-based routing, call treatments, and agent-routing strategies
- Connects with Avaya communications, IVR, workforce, and recording products
Where it doesn't
- Self-hosted deployment demands infrastructure and administration
- Pricing requires contact with Avaya
- AI capabilities are not a stated focus
Our verdict on Avaya Aura Contact Center
Avaya Aura Contact Center is an enterprise platform for organizations operating Avaya communications environments. It supports inbound and outbound contact center operations across voice, email, and web chat, with skill-based routing, call treatments, resource selection, agent-routing strategies, reporting, and graphical flow design. Its strongest fit is an enterprise contact center that wants to extend an existing Avaya environment rather than introduce a separate communications stack.
The platform’s ecosystem fit is a central consideration. It integrates with Avaya Aura Unified Communications, Communication Manager, Session Manager, System Manager, Application Enablement Services, Presence Services, Experience Portal, Breeze, and Experience Platform Workforce Engagement. It also supports integrations with Verint ContactStore and NICE Loggers. Experience Portal handles IVR processing as a separate component, while call recording integrations and workforce engagement connections extend the surrounding contact center environment. This breadth suits organizations already invested in Avaya products and related operational systems.
Deployment is self-hosted, with documentation covering virtualized server configurations for small, medium, and large contact centers. That model gives enterprise teams an environment they can operate within their own infrastructure, but it also makes implementation and ongoing administration part of the product decision. Pricing is handled through contact sales, and documentation is the listed support channel. Choose Avaya Aura Contact Center when Avaya compatibility, routing depth, multimedia interactions, and self-hosting are priorities. Organizations seeking a cloud-first service, simpler deployment, or a clearly defined online purchasing path should consider alternatives.
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Avaya Aura Contact Center pricing
Avaya Aura Contact Center fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Not verified |
| Digital channel scope | Voice_plus_digital |
| Workforce management | Not verified |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Self-hosted |
| Platforms | Windows, Linux |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 11 integrations: Avaya Aura Unified Communications, Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya Aura System Manager, Avaya Aura Application Enablement Services, Avaya Aura Presence Services … |
| Pricing | Pricing on request |
| Website | avaya.com |
| Facts checked | 22 Sep 2026 |
Avaya Aura Contact Center integrations
Avaya Aura Contact Center lists 11 integrations on its own site.
- Avaya Aura Unified Communications
- Avaya Aura Communication Manager
- Avaya Aura Session Manager
- Avaya Aura System Manager
- Avaya Aura Application Enablement Services
- Avaya Aura Presence Services
- Avaya Aura Experience Portal
- Avaya Breeze
- Avaya Experience Platform Workforce Engagement
- Verint ContactStore
- NICE Loggers
Alternatives to Avaya Aura Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Avaya Aura Contact Center alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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