This page's audience our own tag's counts — open to see them

Period

–Visits

–Page views

–Clicks to vendors

–Time on page

–Reading now

Clicks to vendors, by tool

Top countries

Devices

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

SharpenCX

Paid#42 of 120 in Call Center Software

SharpenCX: A broad cloud contact center platform with secure voice payment capture and AI automation. Ranked #42 of 120 in Call Center Software by our editors (5.3/10); pricing: Pricing on request; best for financial-service teams needing secure payments.

5.3/10Editor score

Visit SharpenCX

SharpenCX5.3 Visit SharpenCX

At a glance

Editor score
5.3 / 10
Pricing
Pricing on request
Best for
Financial-service teams needing secure payments
Outbound dialer
Yes
Founded
2011 · Murray, Utah, United States
Facts checked
22 Sep 2026

Where it wins
- Secure payment capture over voice for financial-service workflows
- Voice, chat, SMS, and email queues in one platform
- Predictive dialing, IVR, AI agents, and real-time reporting
Where it doesn't
- Pricing is handled through contact sales
- Broad functionality may exceed narrow call-center needs
- CRM and business-system fit depends on available integrations

Our verdict on SharpenCX

SharpenCX is a cloud contact center platform for organizations managing inbound and outbound customer interactions. It combines call handling, predictive, preview, and power dialing, IVR, voice, chat, SMS, email, AI voice agents, routing, recording, monitoring, reporting, and agent assistance. The product is positioned for financial services, healthcare, retail, education, public-sector organizations, and small and mid-sized businesses. Financial-service teams are the clearest fit when secure payment capture over voice is a priority.

The platform supports web and API deployments and connects with Salesforce, Zendesk, ElevenLabs, PortX, Jack Henry, Fiserv, Symitar, Pindrop, EPIC, and Finastra. That ecosystem gives teams options for connecting customer-service, financial, voice, and business systems. SharpenCX also supports standalone deployments or phased integration with existing CRM, dialer, IVR, and support systems. Purchasing is contact-sales, so organizations should expect a direct evaluation process rather than selecting from publicly presented tiers.

Its standout area is the combination of payment capture over voice with broader contact-center controls. Drag-and-drop IVR flows, AI voice agents, real-time agent assistance, call summaries, recording, monitoring, customizable dashboards, and omnichannel queues cover both automated and assisted interactions. Teams needing one platform for inbound service, outbound campaigns, digital channels, and financial-service payment workflows should consider SharpenCX. Organizations seeking only a simple dialer or a narrowly focused call-routing tool may find its wider scope unnecessary.

Your product? Our editors can test SharpenCX in depth and publish a review, labelled as paid · from $149/mo →

SharpenCX pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 22 Sep 2026.

See plans on sharpencx.com

SharpenCX fact sheet

Free plan	Not verified
Paid from	Not verified
Inbound calling	Yes
Outbound dialer	Yes
IVR builder	Yes
Digital channel scope	Omnichannel
Workforce management	Not verified
Maximum agents	Not verified
Recording retention	Not verified
Deployment	Cloud
Platforms	Web
Compliance & security	SOC 2, ISO 27001, GDPR, PCI DSS
Support	Docs
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	100+ integrations: ElevenLabs, Salesforce, Zendesk, PortX, Jack Henry, Fiserv …
Pricing	Pricing on request (source)
Website	sharpencx.com
Facts checked	22 Sep 2026

SharpenCX integrations

SharpenCX lists 100+ integrations on its own site — the 10 named here are the ones its pages call out.

ElevenLabs
Salesforce
Zendesk
PortX
Jack Henry
Fiserv
Symitar
Pindrop
EPIC
Finastra

Alternatives to SharpenCX

See all SharpenCX alternatives →

Used SharpenCX? Be the first to review it

The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used SharpenCX for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

Write a reviewTwo minutes · verified accounts only · read by an editor before it appears

Reviews come only from verified accounts. Sign in or create an account first — your e-mail is never shown.

Title

Your review

0 characters · at least 80, up to 3,000

Pros (optional · one per line)

Cons (optional · one per line)

Your name (shown with your review)

Role (optional)

Company (optional)

How long have you used it?

I've used SharpenCX myself and this is my honest opinion — nobody paid or asked me to write it.

Posted from your verified account. Reviews appear after an editor reads them, usually within two working days.

Featured on iTechGuides

SharpenCX is listed in our Call Center Software directory. Add the badge to your site — it links back to this page.

<a href="https://www.itechguides.com/products/sharpencx/"><img src="https://www.itechguides.com/best/badge/sharpencx.svg" alt="Featured on iTechGuides" width="230" height="46"></a>

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update