MiContact Center Business
MiContact Center Business: A broad omnichannel contact center suite for MiVoice environments. Ranked #13 of 120 in Call Center Software by our editors (8.2/10); pricing: Pricing on request; best for miVoice environments needing omnichannel routing.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forMiVoice environments needing omnichannel routing
- Outbound dialerYes
- Facts checked22 Sep 2026
Where it wins
- Routes voice, email, chat, SMS, and open-media interactions
- Combines ACD, IVR, callbacks, reporting, and workforce scheduling
- Integrates with Mitel, CRM, AI, recording, and WFM systems
Where it doesn't
- Pricing requires a sales conversation
- Recording retention varies by deployment and solution
- Platform support is limited to web and Windows
Our verdict on MiContact Center Business
MiContact Center Business is Mitel software for organizations coordinating customer interactions across voice, email, chat, SMS, and other media. It covers inbound call routing, ACD queues, outbound workflows, callbacks, configurable IVR, agent and supervisor applications, monitoring, reporting, and workforce scheduling. Its scope suits contact centers that need both voice operations and digital-channel routing, from smaller teams to large, distributed operations.
The product’s main strength is its fit within a wider communications and service ecosystem. It integrates with MiVoice Business and MiCollab, while CRM connections include Salesforce and Microsoft Dynamics 365. Additional integrations cover Google Contact Center AI, Nuance Recognizer, Nuance Vocalizer, Verint, NICE IEX TotalView, and Calabrio Teleopti WFM. Call-recording integrations, real-time monitoring, historical reporting, adherence capabilities, and AI features extend its operational coverage. Organizations already aligned with Mitel communications infrastructure should find the integration set particularly relevant.
Deployment flexibility is another central consideration: MiContact Center Business supports on-premises, virtualized, private-cloud, public-cloud, and hybrid models through Mitel’s communications infrastructure. Pricing follows a contact-sales model, so buyers should expect a solution discussion rather than a self-service purchase path. Recording retention is deployment- and solution-specific, which matters for teams planning storage and governance requirements. Choose MiContact Center Business when omnichannel routing, workforce management, and Mitel ecosystem fit are priorities. Organizations seeking a narrowly focused voice tool, web-and-Windows-only product scope, or directly published pricing may prefer a different option.
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MiContact Center Business pricing
MiContact Center Business fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, Windows |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: MiVoice Business, MiCollab, Salesforce, Microsoft Dynamics 365, Google Contact Center AI, Nuance Recognizer … |
| Pricing | Pricing on request |
| Website | mitel.com |
| Facts checked | 22 Sep 2026 |
MiContact Center Business integrations
MiContact Center Business lists 10 integrations on its own site.
- MiVoice Business
- MiCollab
- Salesforce
- Microsoft Dynamics 365
- Google Contact Center AI
- Nuance Recognizer
- Nuance Vocalizer
- Verint
- NICE IEX TotalView
- Calabrio Teleopti WFM
Alternatives to MiContact Center Business
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all MiContact Center Business alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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