Comm100 Contact Center
Comm100 Contact Center: A broad contact center suite for smaller teams that need chat, voice, tickets, and AI. Ranked #19 of 36 in Contact Center Software by our editors (7.5/10); pricing: 30-day trial; best for smaller teams balancing chat, voice, and tickets.
At a glance
- Editor score7.5 / 10
- Pricing30-day trial
- Best forSmaller teams balancing chat, voice, and tickets
- Free planNo
- Paid from$22/user/mo
- IVRYes
- Founded2009 · Vancouver, British Columbia, Canada
- Facts checked23 Sep 2026
Where it wins
- Combines voice, chat, email, SMS, social, messaging, and ticketing
- Includes IVR, call recording, routing, QA, analytics, and supervisor tools
- Connects with Salesforce, HubSpot, Zendesk, Twilio, and Zapier
Where it doesn't
- The published numeric plans are centered on live chat
- Advanced capabilities are distributed across multiple plan tiers
- Its broad feature set may exceed the needs of chat-only teams
Our verdict on Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for support teams handling conversations across voice, live chat, email, SMS, social, and messaging channels. It brings ticketing, queue management, analytics, AI capabilities, and supervisor oversight into a unified agent environment. The product supports inbound and outbound calling, IVR menus, configurable call flows, call recording, and routing to agents, departments, or phone numbers. It is a fit for smaller teams that want to coordinate chat, voice, and tickets without limiting service to one channel.
The published plans show a chat-led pricing structure. Live Chat Startup costs $31 per agent per month when billed annually and includes widget customization, multi-language chat, canned messages, one chat campaign, and basic reporting. Live Chat Plus costs $55 per agent per month billed annually, adding chat routing, audio-video chat, chat wrap-ups, unlimited campaigns, and advanced reporting. Live Chat Ultra adds advanced routing, screen sharing, agent shift management, dynamic chat campaigns, and custom reporting. A 30-day free trial is available. The separate Voice plan covers integrated inbound and outbound calls, IVR and call flows, and call recording.
Comm100’s strongest case is breadth: its unified console combines channel handling with AI Agent, AI Copilot, analytics, quality assurance, training, real-time monitoring, and supervisor controls. Integrations include Salesforce, HubSpot, Zendesk, Cisco UCCX/UCCE, Webex Contact Center, Twilio, WhatsApp, Instagram, Telegram, Shopify, Microsoft Dynamics 365, ServiceNow, and Zapier. It runs across web, Windows, macOS, iOS, Android, and self-hosted deployments. Teams seeking a focused live-chat tool may find the wider contact center scope unnecessary; teams needing voice, routing, ticketing, and cross-channel oversight should consider it.
Your product? Our editors can test Comm100 Contact Center in depth and publish a review, labelled as paid · from $149/mo →
Comm100 Contact Center pricing
All 3 Comm100 Contact Center plans and prices →
Comm100 Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | $22/user/mo |
| IVR | Yes |
| Deployment | Hybrid |
| Channel coverage | Omnichannel |
| Outbound dialer | Yes |
| Call recording | Yes |
| Supervisor tools | Not verified |
| Free trial | 30 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA |
| Support | Live chat, Phone, Email · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Salesforce, Calendly, Telegram, Zapier, WhatsApp, Google Analytics … See all → |
| Pricing | 30-day trial (source) |
| Website | comm100.com |
| Facts checked | 23 Sep 2026 |
Comm100 Contact Center integrations
Comm100 Contact Center lists 20 integrations on its own site.
- Salesforce
- Calendly
- Telegram
- Zapier
- Google Analytics
- HubSpot
- LINE
- Shopify
- Cisco
- Deltapath
- Webex Contact Center
- Microsoft Bookings
- Canvas
- Zendesk
- Microsoft Dynamics 365
- Twilio
- SharePoint Online
- Ellucian
See all Comm100 Contact Center integrations →
Alternatives to Comm100 Contact Center
- Amazon ConnectA broad AWS-native contact center for voice, digital channels, workforce management, and AI.9.4
- RingCentral RingCXA broad contact center platform for large teams managing voice and digital channels.9.2
- 8x8 Contact CenterA broad contact center suite for mature omnichannel operations with workforce needs.9.1
See all Comm100 Contact Center alternatives →
Also Ranked In
Comm100 Contact Center is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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