Comm100 Contact Center review
A broad contact center suite for smaller teams that need chat, voice, tickets, and AI.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Comm100 Contact Center is an omnichannel customer service platform for support teams handling conversations across voice, live chat, email, SMS, social, and messaging channels. It brings ticketing, queue management, analytics, AI capabilities, and supervisor oversight into a unified agent environment. The product supports inbound and outbound calling, IVR menus, configurable call flows, call recording, and routing to agents, departments, or phone numbers. It is a fit for smaller teams that want to coordinate chat, voice, and tickets without limiting service to one channel.
The published plans show a chat-led pricing structure. Live Chat Startup costs $31 per agent per month when billed annually and includes widget customization, multi-language chat, canned messages, one chat campaign, and basic reporting. Live Chat Plus costs $55 per agent per month billed annually, adding chat routing, audio-video chat, chat wrap-ups, unlimited campaigns, and advanced reporting. Live Chat Ultra adds advanced routing, screen sharing, agent shift management, dynamic chat campaigns, and custom reporting. A 30-day free trial is available. The separate Voice plan covers integrated inbound and outbound calls, IVR and call flows, and call recording.
Comm100’s strongest case is breadth: its unified console combines channel handling with AI Agent, AI Copilot, analytics, quality assurance, training, real-time monitoring, and supervisor controls. Integrations include Salesforce, HubSpot, Zendesk, Cisco UCCX/UCCE, Webex Contact Center, Twilio, WhatsApp, Instagram, Telegram, Shopify, Microsoft Dynamics 365, ServiceNow, and Zapier. It runs across web, Windows, macOS, iOS, Android, and self-hosted deployments. Teams seeking a focused live-chat tool may find the wider contact center scope unnecessary; teams needing voice, routing, ticketing, and cross-channel oversight should consider it.
Comm100 Contact Center pros and cons
- Where it wins
- Combines voice, chat, email, SMS, social, messaging, and ticketing
- Includes IVR, call recording, routing, QA, analytics, and supervisor tools
- Connects with Salesforce, HubSpot, Zendesk, Twilio, and Zapier
- Where it doesn't
- The published numeric plans are centered on live chat
- Advanced capabilities are distributed across multiple plan tiers
- Its broad feature set may exceed the needs of chat-only teams
Comm100 Contact Center fact sheet, pricing and score →
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