Chatwoot review
A flexible open-source shared inbox for teams managing chat, messaging, and support.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Chatwoot is an open-source customer support platform for businesses and support teams that need more than a website chat widget. It brings website live chat, email, WhatsApp, social messaging, SMS, help-center content, automation, reporting, APIs, and AI-assisted support into a shared inbox. Teams can choose Chatwoot Cloud or deploy it on their own infrastructure. Website tools include customizable widgets, pre-chat forms, visitor targeting, customer profiles, conversation history, typing indicators, read receipts, collision detection, and human handoff from bots. It is particularly suited to teams wanting omnichannel support with control over deployment and customer data.
The plan structure makes Chatwoot accessible for small teams but places clear limits on the free tier. Hacker costs $0 per agent per month and includes up to 2 agents, 500 conversations per month, and the live chat channel. Startups costs $19 per agent per month with annual billing and adds all channels, a help center, unlimited conversations subject to fair use, and 300 Captain AI credits. Business costs $39 per agent per month with annual billing and adds voice, teams, and 500 Captain AI credits. Enterprise costs $99 per agent per month with annual billing and adds SSO / SAML and 800 Captain AI credits.
Its strongest fit is a support operation that values breadth, customization, and an open-source deployment option. Automation rules, macros, assignments, business hours, visitor targeting, unified customer profiles, reports, REST APIs, and webhooks support structured workflows. Integrations include Slack, Shopify, HubSpot, Zoho CRM, GitHub, Calendly, Stripe, and other listed services, while web, iOS, Android, API, and self-hosted access broaden platform coverage. Teams needing only a basic live chat tool may find the wider support platform unnecessary, while organizations requiring SSO / SAML must choose Enterprise. Chatwoot is the better choice for teams seeking omnichannel flexibility and self-hosting rather than the lowest-cost paid entry point.
Chatwoot pros and cons
- Where it wins
- Free plan supports up to 2 agents and 500 conversations per month
- Omnichannel shared inbox covers website, email, messaging, and social channels
- Self-hosting, APIs, automation, bots, reporting, and help center included
- Where it doesn't
- The free Hacker plan is limited to live chat, 2 agents, and 500 conversations
- Paid plans start at $19 per agent per month with annual billing
- Advanced features such as SSO / SAML are reserved for Enterprise
Chatwoot fact sheet, pricing and score →
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