Charla Live Chat
Charla Live Chat: A free, open-source WordPress chat plugin that also handles tickets and customer feedback. Ranked #27 of 48 in WordPress Live Chat Plugins by our editors (6.3/10); pricing: Free plan; best for small WordPress shops wanting free open-source chat.
At a glance
- Editor score6.3 / 10
- PricingFree plan
- Best forSmall WordPress shops wanting free open-source chat
- Free planYes
- Facts checked9 Oct 2026
Where it wins
- Combines live chat and proactive conversations with ticket management.
- Connects with WordPress and WooCommerce.
- Includes agent apps for iOS and Android, plus response-time insights.
Where it doesn't
- The Free plan is limited to one agent.
- Removing Charla branding requires the Premium plan.
- Its documented integrations are focused on WordPress and WooCommerce.
Our verdict on Charla Live Chat
For a small WordPress shop, Charla Live Chat brings visitor conversations and support workflows into a WordPress chat widget. It supports live chat and proactive conversations, with a helpdesk for tickets, agent assignments, tags, and internal notes. A knowledge base, customer help center, feedback tools, and a dashboard with response-time and missed-conversation insights extend it beyond a chat box. Its open-source status and free plan may appeal to solo operators and small teams that want to keep support close to their site.
The product’s strongest fit is its WordPress and WooCommerce connection. The plugin installs the chat widget on a WordPress site, while the WooCommerce integration suits shops that handle sales questions alongside support requests. Agents can also respond through iOS and Android apps. This is a focused ecosystem choice rather than a broad integration hub: buyers looking for connections beyond WordPress and WooCommerce should compare alternatives with a wider documented integration range. The website-and-email channel scope is relevant for teams deciding whether it covers their existing support mix.
The published plans describe a Free option with most functionalities and a Premium option that adds functionalities, including removal of Charla branding. The WordPress listing describes Free as limited to one agent and Premium as priced per agent per month. That makes Free a reasonable starting point for a solo operator, while small teams should weigh per-agent pricing and branding needs before choosing Premium. Pick Charla for WordPress-centered chat with basic helpdesk structure; look elsewhere if your support operation depends on a wider platform ecosystem or capabilities beyond the stated website and email channels.
Your product? Our editors can test Charla Live Chat in depth and publish a review, labelled as paid · from $149/mo →
Charla Live Chat pricing
All 2 Charla Live Chat plans and prices →
Charla Live Chat fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Chatbot support | Not verified |
| Mobile apps | Yes |
| Visitor tracking | Yes |
| Proactive chat | Yes |
| Chat routing | Yes |
| Messaging channels | Website and email |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Community |
| Built for | Solo, Small business (editorial estimate) |
| Integrations | 2 integrations: WordPress, WooCommerce |
| Pricing | Free plan (source) |
| Website | charla.io |
| Facts checked | 9 Oct 2026 |
Charla Live Chat integrations
Charla Live Chat lists 2 integrations on its own site.
- WordPress
- WooCommerce
Alternatives to Charla Live Chat
- tawk.toA free live-chat foundation with visitor tracking, ticketing, and paid AI tiers.9.3
- LiveChatLiveChat pairs WordPress-connected agent chat with visitor tracking and messaging channels.9.2
- Zoho SalesIQA flexible chat and visitor-engagement tool, especially suited to Zoho users.9.1
See all Charla Live Chat alternatives →
Used Charla Live Chat? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Charla Live Chat for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Charla Live Chat is listed in our WordPress Live Chat Plugins directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/charla-live-chat/"><img src="https://www.itechguides.com/best/badge/charla-live-chat.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update