HelpCrunch
HelpCrunch: A broad customer communication suite for teams managing support, email, and campaigns. Ranked #19 of 94 in Live Chat Software by our editors (7.3/10); pricing: 14-day trial; best for support teams needing chat, email, and campaigns.
At a glance
- Editor score7.3 / 10
- Pricing14-day trial
- Best forSupport teams needing chat, email, and campaigns
- Free planNo
- Website chatbotYes
- Founded2016 · Wilmington, Delaware, USA
- Facts checked20 Sep 2026
Where it wins
- Combines live chat, AI chatbot, shared inbox, and knowledge base
- Supports website, in-app, mobile, and omnichannel conversations
- Includes visitor profiles, automation, campaigns, and reporting
Where it doesn't
- No permanent free plan
- Paid plans are limited to Basic, Pro, and Unlimited
- Broad feature coverage may exceed the needs of chat-only teams
Our verdict on HelpCrunch
HelpCrunch is a paid customer communication platform for businesses supporting website visitors and in-app customers. It brings website and in-app live chat together with an AI-powered website chatbot, a shared inbox for chats, email, messengers, and social media, and a knowledge base integrated with the chat widget. Support teams can also use visitor profiles, proactive messages, email automation, marketing campaigns, popups, and mobile app support. It is suited to teams that want support and customer communication in one system rather than a narrowly focused live chat widget.
Its strongest fit is breadth across channels and workflows. HelpCrunch supports web, iOS, Android, and API access, with mobile apps and iOS/Android SDKs for product teams. Integrations include Zapier, Slack, Facebook Messenger, WhatsApp, Instagram, Google Analytics, WordPress, Shopify, Telegram, Viber, webhooks, Google Tag Manager, HubSpot, Salesforce, and Pipedrive. Reporting covers chats, volume, satisfaction, and first-response metrics, while behavior-triggered messages and visitor data support proactive engagement and lead qualification. Teams choosing HelpCrunch should value this combination of support, marketing, and customer context.
The published plans are Basic, Pro, and Unlimited. HelpCrunch offers a 14-day free trial and no permanent free plan. The Unlimited plan includes unlimited team members and 50,000 emails, while the available plan details do not identify additional plan-level feature differences. That makes the plan structure straightforward at a high level, but buyers should compare their required usage limits with the selected tier. HelpCrunch is a strong candidate for teams needing chat, email, campaigns, integrations, and mobile support together; teams seeking only a simple chat tool may find its wider scope unnecessary.
Your product? Our editors can test HelpCrunch in depth and publish a review, labelled as paid · from $149/mo →
HelpCrunch pricing
All 3 HelpCrunch plans and prices →
HelpCrunch fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | Not verified |
| Listed integrations | 30 apps |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Zapier, Slack, Facebook Messenger, WhatsApp, Instagram, Google Analytics … See all → |
| Pricing | 14-day trial (source) |
| Website | helpcrunch.com |
| Facts checked | 20 Sep 2026 |
HelpCrunch integrations
HelpCrunch lists 20 integrations on its own site.
- Zapier
- Slack
- Facebook Messenger
- Google Analytics
- WordPress
- Shopify
- Telegram
- Viber
- Webhooks
- Google Tag Manager
- HubSpot
- Salesforce
- Pipedrive
- Jira
- Segment
- Aircall
- PrestaShop
See all HelpCrunch integrations →
Alternatives to HelpCrunch
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all HelpCrunch alternatives →
Also Ranked In
HelpCrunch is ranked in 6 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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