Smartsupp
Smartsupp: Affordable ecommerce chat with bots, visitor tracking, and omnichannel messaging. Ranked #13 of 94 in Live Chat Software by our editors (7.9/10); pricing: Free plan · 14-day trial; best for small ecommerce teams wanting affordable chat.
At a glance
- Editor score7.9 / 10
- PricingFree plan · 14-day trial
- Best forSmall ecommerce teams wanting affordable chat
- Free planYes
- Paid from$17/mo
- Website chatbotYes
- Founded2013 · Brno, Czechia
- Facts checked20 Sep 2026
Where it wins
- Free plan includes live chat, bots, tracking, workflows, reporting, and AI
- Connects website chat, WhatsApp, Messenger, and email in one inbox
- Supports 61 listed integrations plus REST API and mobile SDKs
Where it doesn't
- Free plan is limited to 1 operator and 25 conversations per month
- API access and automated workflows start on the Plus plan
- Custom setup and integrations require the Ultimate plan
Our verdict on Smartsupp
Smartsupp is customer communication software for websites and online stores. It combines real-time website chat with automated chatbots, chatbot-to-human handover, visitor identification, browsing-history data, lead capture, reporting, and AI assistance. The service is suited to small ecommerce teams that want live agent chat alongside automated customer communication, especially when website, WhatsApp, and Messenger conversations need to share one inbox.
The plan structure covers a free entry point and four paid tiers. Free costs $0 forever and includes 1 operator, 25 conversations per month, 14-day conversation history, and live chat, WhatsApp, and Messenger. Solo costs $17 per month with annual billing and adds unlimited conversations, email, and basic automated messages. Plus costs $25 per month with annual billing, includes 3 operators, automated workflows, and MCP and API access. Expert costs $83 per month with annual billing, supports 5+ operators, and adds premium support while retaining MCP and API access. Ultimate costs $280 per month with annual billing and includes individual limits, custom setup and integrations, a dedicated account manager, API, and data exports. A 14-day free trial is also available.
Platform coverage includes web, Windows, iOS, Android, and API access. The integration directory displays 61 platforms, including WordPress, PrestaShop, Shopify, Shoptet, BigCommerce, Drupal, and other website builders and ecommerce services. Smartsupp also provides a JavaScript chat box, mobile SDKs, automated messages and workflows, conversation tagging and segmentation, and live visitor tracking. It fits teams that want ecommerce-focused chat with a free starting option and room for automation. Teams needing more than 1 free operator, more than 25 monthly conversations, or custom integrations will need a paid plan, with the broadest setup options reserved for Ultimate.
Your product? Our editors can test Smartsupp in depth and publish a review, labelled as paid · from $149/mo →
Smartsupp pricing
All 5 Smartsupp plans and prices →
Smartsupp fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $17/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 1 agents |
| Listed integrations | 80 apps |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 80+ integrations: Shopify, WordPress, PrestaShop, Shoptet, Magento, Google Tag Manager … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | smartsupp.com |
| Facts checked | 20 Sep 2026 |
Smartsupp integrations
Smartsupp lists 80+ integrations on its own site — the 8 named here are the ones its pages call out.
- Shopify
- WordPress
- PrestaShop
- Shoptet
- Magento
- Google Tag Manager
- Facebook Messenger
See all Smartsupp integrations →
Alternatives to Smartsupp
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all Smartsupp alternatives →
Also Ranked In
Smartsupp is ranked in 3 of our directories.
Used Smartsupp? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Smartsupp for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Smartsupp is listed in our Live Chat Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/smartsupp/"><img src="https://www.itechguides.com/best/badge/smartsupp.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update