Smartsupp review
Affordable ecommerce chat with bots, visitor tracking, and omnichannel messaging.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Smartsupp is customer communication software for websites and online stores. It combines real-time website chat with automated chatbots, chatbot-to-human handover, visitor identification, browsing-history data, lead capture, reporting, and AI assistance. The service is suited to small ecommerce teams that want live agent chat alongside automated customer communication, especially when website, WhatsApp, and Messenger conversations need to share one inbox.
The plan structure covers a free entry point and four paid tiers. Free costs $0 forever and includes 1 operator, 25 conversations per month, 14-day conversation history, and live chat, WhatsApp, and Messenger. Solo costs $17 per month with annual billing and adds unlimited conversations, email, and basic automated messages. Plus costs $25 per month with annual billing, includes 3 operators, automated workflows, and MCP and API access. Expert costs $83 per month with annual billing, supports 5+ operators, and adds premium support while retaining MCP and API access. Ultimate costs $280 per month with annual billing and includes individual limits, custom setup and integrations, a dedicated account manager, API, and data exports. A 14-day free trial is also available.
Platform coverage includes web, Windows, iOS, Android, and API access. The integration directory displays 61 platforms, including WordPress, PrestaShop, Shopify, Shoptet, BigCommerce, Drupal, and other website builders and ecommerce services. Smartsupp also provides a JavaScript chat box, mobile SDKs, automated messages and workflows, conversation tagging and segmentation, and live visitor tracking. It fits teams that want ecommerce-focused chat with a free starting option and room for automation. Teams needing more than 1 free operator, more than 25 monthly conversations, or custom integrations will need a paid plan, with the broadest setup options reserved for Ultimate.
Smartsupp pros and cons
- Where it wins
- Free plan includes live chat, bots, tracking, workflows, reporting, and AI
- Connects website chat, WhatsApp, Messenger, and email in one inbox
- Supports 61 listed integrations plus REST API and mobile SDKs
- Where it doesn't
- Free plan is limited to 1 operator and 25 conversations per month
- API access and automated workflows start on the Plus plan
- Custom setup and integrations require the Ultimate plan
Smartsupp fact sheet, pricing and score →
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