LiveChat vs LiveAgent

LiveChat9.2Visit LiveAgent8.6Visit

Higher score LiveChat #2 in WordPress Live Chat Plugins 9.2/10 14-day trial Free trial✓ 2 of 5 features Visit LiveChat

vs

LiveAgent #8 in WordPress Live Chat Plugins 8.6/10 Free plan · 30-day trial Free planFree trial✓ 0 of 5 features Visit LiveAgent

• LiveChat fits best

  Teams wanting polished omnichannel live chat

• LiveAgent fits best

  Teams combining chat with ticketing and a help center

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Side by side

Feature	LiveChat 9.2/10 Visit ↗	LiveAgent 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#2 in WordPress Live Chat Plugins	#8 in WordPress Live Chat Plugins
Best for	Teams wanting polished omnichannel live chat	Teams combining chat with ticketing and a help center
Pricing model	Paid	Free plan + paid
Starting price	$19/user/mo	$15/user/mo (best)
Free plan	—	✓ (best)
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Live chat, Docs · 24/7	Email, Live chat, Phone, Docs · 24/7
Compliance	GDPR, HIPAA, 2FA	GDPR, 2FA, SSO/SAML
Integrations	200+ integrations	200+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features LiveChat 2/5 · LiveAgent 0/5
Chatbot support	✓ (best)	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Visitor tracking	✓ (best)	Not checked yet
Proactive chat	Not checked yet	Not checked yet
Chat routing	Not checked yet	Not checked yet
Specs
Messaging channels	Not checked yet	Not checked yet
Our review
Pros	Routes live chats and tracks visitor activity from a website widget Connects WordPress with messaging channels including WhatsApp and SMS Offers desktop and mobile agent apps plus chat reports	Free plan and 30-day trial offer ways to evaluate the service. Shared inbox and ticketing cover multiple customer communication channels. Knowledgebase, customer portal, and automation support self-service and routing.
Cons	No free plan; annual Starter pricing begins at $19 per user monthly Starter limits tracking to 100 visitors and one recurring campaign Autonomous AI Agent functionality is Text-only, not included with legacy LiveChat plans	The free plan has feature limitations. The Small business plan starts at $15 per user monthly with annual billing. Advanced features are spread across higher-priced plans.
Our verdict	LiveChat gives businesses a website chat widget and agent application for real-time conversations with human support or sales staff. WordPress is among its integrations, so it suits teams that want to add visitor conversations to a… Read the review →	LiveAgent is a cloud-based help desk for businesses managing customer support across live chat, email, phone, social messaging, and knowledge-base channels. It suits teams that want WordPress live chat as part of a broader support… Read the review →

Strengths and trade-offs

• LiveChat — where it wins

  • Routes live chats and tracks visitor activity from a website widget
  • Connects WordPress with messaging channels including WhatsApp and SMS
  • Offers desktop and mobile agent apps plus chat reports

  Where it doesn't

  • No free plan; annual Starter pricing begins at $19 per user monthly
  • Starter limits tracking to 100 visitors and one recurring campaign
  • Autonomous AI Agent functionality is Text-only, not included with legacy LiveChat plans

• LiveAgent — where it wins

  • Free plan and 30-day trial offer ways to evaluate the service.
  • Shared inbox and ticketing cover multiple customer communication channels.
  • Knowledgebase, customer portal, and automation support self-service and routing.

  Where it doesn't

  • The free plan has feature limitations.
  • The Small business plan starts at $15 per user monthly with annual billing.
  • Advanced features are spread across higher-priced plans.

• LiveChat9.2/10 · 14-day trial

  LiveChat pairs WordPress-connected agent chat with visitor tracking and messaging channels.

  Visit LiveChatFull verdict →
• LiveAgent8.6/10 · Free plan · 30-day trial

  LiveAgent pairs live chat with ticketing, a shared inbox, and self-service tools.

  Visit LiveAgentFull verdict →