Brevo Conversations vs LiveAgent

Brevo Conversations8.9Visit LiveAgent8.6Visit

Higher score Brevo Conversations #5 in WordPress Live Chat Plugins 8.9/10 Free plan Free plan✓ 2 of 5 features Visit Brevo

vs

LiveAgent #8 in WordPress Live Chat Plugins 8.6/10 Free plan · 30-day trial Free planFree trial✓ 0 of 5 features Visit LiveAgent

• Brevo Conversations fits best

  Small teams wanting free chat and multichannel support

• LiveAgent fits best

  Teams combining chat with ticketing and a help center

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Side by side

Feature	Brevo Conversations 8.9/10 Visit ↗	LiveAgent 8.6/10 Visit ↗
At a glance
Editor score	8.9	8.6
Ranking	#5 in WordPress Live Chat Plugins	#8 in WordPress Live Chat Plugins
Best for	Small teams wanting free chat and multichannel support	Teams combining chat with ticketing and a help center
Pricing model	Free plan + paid	Free plan + paid
Starting price	$15/user/mo	$15/user/mo
Free plan	✓	✓
Free trial	—	30 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Tickets, Docs	Email, Live chat, Phone, Docs · 24/7
Compliance	GDPR	GDPR, 2FA, SSO/SAML
Integrations	8 integrations	200+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Brevo Conversations 2/5 · LiveAgent 0/5
Chatbot support	✓ (best)	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Visitor tracking	✓ (best)	Not checked yet
Proactive chat	Not checked yet	Not checked yet
Chat routing	Not checked yet	Not checked yet
Specs
Messaging channels	Not checked yet	Not checked yet
Our review
Pros	Free plan includes live chat, a mobile app, and an AI Conversations agent Combines chat, email, and social channels in a universal inbox Offers visitor monitoring, targeted chats, and human handoff from its AI chatbot	Free plan and 30-day trial offer ways to evaluate the service. Shared inbox and ticketing cover multiple customer communication channels. Knowledgebase, customer portal, and automation support self-service and routing.
Cons	Free plan is limited to 1 user Pro costs $15 per user per month The product centers on customer conversations rather than broader business workflows	The free plan has feature limitations. The Small business plan starts at $15 per user monthly with annual billing. Advanced features are spread across higher-priced plans.
Our verdict	Brevo Conversations brings website live chat and other customer messages into one workspace, with a WordPress integration for site-based use. It suits small teams that want to start with a free chat tool and have a route to multichannel… Read the review →	LiveAgent is a cloud-based help desk for businesses managing customer support across live chat, email, phone, social messaging, and knowledge-base channels. It suits teams that want WordPress live chat as part of a broader support… Read the review →

Strengths and trade-offs

• Brevo Conversations — where it wins

  • Free plan includes live chat, a mobile app, and an AI Conversations agent
  • Combines chat, email, and social channels in a universal inbox
  • Offers visitor monitoring, targeted chats, and human handoff from its AI chatbot

  Where it doesn't

  • Free plan is limited to 1 user
  • Pro costs $15 per user per month
  • The product centers on customer conversations rather than broader business workflows

• LiveAgent — where it wins

  • Free plan and 30-day trial offer ways to evaluate the service.
  • Shared inbox and ticketing cover multiple customer communication channels.
  • Knowledgebase, customer portal, and automation support self-service and routing.

  Where it doesn't

  • The free plan has feature limitations.
  • The Small business plan starts at $15 per user monthly with annual billing.
  • Advanced features are spread across higher-priced plans.

• Brevo Conversations8.9/10 · Free plan

  A WordPress-connected chat tool with a free entry point and paid access at $15 per user monthly.

  Visit BrevoFull verdict →
• LiveAgent8.6/10 · Free plan · 30-day trial

  LiveAgent pairs live chat with ticketing, a shared inbox, and self-service tools.

  Visit LiveAgentFull verdict →