Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · WordPress Live Chat Plugins

tawk.to vs LiveAgent

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score tawk.to #1 in WordPress Live Chat Plugins 9.3/10 Free plan Free plan✓ 2 of 5 features Visit tawk.to
LiveAgent #8 in WordPress Live Chat Plugins 8.6/10 Free plan · 30-day trial Free planFree trial✓ 0 of 5 features Visit LiveAgent

tawk.to leads on 0 checks, LiveAgent on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoretawk.to · 9.3/10
  • Free planboth
  • Free trialonly LiveAgent
  • Most featurestawk.to · 2 of 5

tawk.to scores higher on our rubric for wordpress live chat plugins: 9.3 against 8.6 out of 10; our editors rank them #1 and #8.

tawk.to is the better fit for free WordPress chat with room to scale. LiveAgent is the better fit for teams combining chat with ticketing and a help center.

  • tawk.to fits best

    Free WordPress chat with room to scale

  • LiveAgent fits best

    Teams combining chat with ticketing and a help center

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature tawk.to 9.3/10 Visit ↗ LiveAgent 8.6/10 Visit ↗
At a glance
Editor score 9.3 8.6
Ranking #1 in WordPress Live Chat Plugins #8 in WordPress Live Chat Plugins
Best for Free WordPress chat with room to scale Teams combining chat with ticketing and a help center
Pricing model Free plan + paid Free plan + paid
Starting price $290/yr $15/user/mo
Free plan ✓ ✓
Free trial — 30 days
Deployment Cloud, Desktop, Mobile Cloud, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android
Support Email, Live chat, Docs · 24/7 Email, Live chat, Phone, Docs · 24/7
Compliance GDPR GDPR, 2FA, SSO/SAML
Integrations 13 integrations 200+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features tawk.to 2/5 · LiveAgent 0/5
Chatbot support ✓ (best) Not checked yet
Mobile apps Not checked yet Not checked yet
Visitor tracking ✓ (best) Not checked yet
Proactive chat Not checked yet Not checked yet
Chat routing Not checked yet Not checked yet
Specs
Messaging channels Not checked yet Not checked yet
Our review
Pros
  • Free live-agent chat includes visitor monitoring and session tracking
  • Shared inbox, ticketing, knowledge base, and CRM features cover more than chat
  • WordPress, messaging, desktop, and mobile support broaden response options
  • Free plan and 30-day trial offer ways to evaluate the service.
  • Shared inbox and ticketing cover multiple customer communication channels.
  • Knowledgebase, customer portal, and automation support self-service and routing.
Cons
  • AI chat limits are credit- and agent-based across paid plans
  • Growth and higher plans add recurring costs beyond the free core platform
  • The breadth of CRM, ticketing, and messaging may exceed simple chat needs
  • The free plan has feature limitations.
  • The Small business plan starts at $15 per user monthly with annual billing.
  • Advanced features are spread across higher-priced plans.
Our verdict

For WordPress sites that need live visitor conversations, tawk.to combines a website chat widget with real-time agent chat, visitor monitoring, and session tracking. Its core platform is free, making it relevant to solo operators and small…

Read the review →

LiveAgent is a cloud-based help desk for businesses managing customer support across live chat, email, phone, social messaging, and knowledge-base channels. It suits teams that want WordPress live chat as part of a broader support…

Read the review →
  1. tawk.toWordPress Live Chat Plugins 9.3Free plan
  2. LiveAgentWordPress Live Chat Plugins 8.6Free plan · 30-day trial

Strengths and trade-offs

  • tawk.to — where it wins

    • Free live-agent chat includes visitor monitoring and session tracking
    • Shared inbox, ticketing, knowledge base, and CRM features cover more than chat
    • WordPress, messaging, desktop, and mobile support broaden response options

    Where it doesn't

    • AI chat limits are credit- and agent-based across paid plans
    • Growth and higher plans add recurring costs beyond the free core platform
    • The breadth of CRM, ticketing, and messaging may exceed simple chat needs

  • LiveAgent — where it wins

    • Free plan and 30-day trial offer ways to evaluate the service.
    • Shared inbox and ticketing cover multiple customer communication channels.
    • Knowledgebase, customer portal, and automation support self-service and routing.

    Where it doesn't

    • The free plan has feature limitations.
    • The Small business plan starts at $15 per user monthly with annual billing.
    • Advanced features are spread across higher-priced plans.

More options

More comparisons

All WordPress live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update