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Head-to-head · WordPress Live Chat Plugins

HubSpot Live Chat vs LiveAgent

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score HubSpot Live Chat #4 in WordPress Live Chat Plugins 9.0/10 Free plan Free plan✓ 0 of 5 features Visit HubSpot
LiveAgent #8 in WordPress Live Chat Plugins 8.6/10 Free plan · 30-day trial Free planFree trial✓ 0 of 5 features Visit LiveAgent

HubSpot Live Chat leads on 0 checks, LiveAgent on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHubSpot Live Chat · 9.0/10
  • Free planboth
  • Free trialonly LiveAgent

HubSpot Live Chat scores higher on our rubric for wordpress live chat plugins: 9.0 against 8.6 out of 10; our editors rank them #4 and #8.

HubSpot Live Chat is the better fit for teams already using HubSpot CRM. LiveAgent is the better fit for teams combining chat with ticketing and a help center.

  • HubSpot Live Chat fits best

    Teams already using HubSpot CRM

  • LiveAgent fits best

    Teams combining chat with ticketing and a help center

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Side by side

Feature HubSpot Live Chat 9.0/10 Visit ↗ LiveAgent 8.6/10 Visit ↗
At a glance
Editor score 9.0 8.6
Ranking #4 in WordPress Live Chat Plugins #8 in WordPress Live Chat Plugins
Best for Teams already using HubSpot CRM Teams combining chat with ticketing and a help center
Pricing model Free plan + paid Free plan + paid
Starting price — $15/user/mo
Free plan ✓ ✓
Free trial — 30 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 3 integrations 200+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features HubSpot Live Chat 0/5 · LiveAgent 0/5
Chatbot support Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Visitor tracking Not checked yet Not checked yet
Proactive chat Not checked yet Not checked yet
Chat routing Not checked yet Not checked yet
Specs
Messaging channels Not checked yet Not checked yet
Our review
Pros
  • Stores chat history in the HubSpot CRM inbox
  • Routes inquiries and supports team availability hours
  • Agents can reply through the mobile app or Slack
  • Free plan and 30-day trial offer ways to evaluate the service.
  • Shared inbox and ticketing cover multiple customer communication channels.
  • Knowledgebase, customer portal, and automation support self-service and routing.
Cons
  • Free chat includes HubSpot branding
  • Bots are limited on both listed plans
  • Verified integrations center on HubSpot CRM, Messenger, and Slack
  • The free plan has feature limitations.
  • The Small business plan starts at $15 per user monthly with annual billing.
  • Advanced features are spread across higher-priced plans.
Our verdict

HubSpot Live Chat connects website visitors with sales and support teams through a customizable chat widget. Teams can set welcome messages, route inquiries to people or teams, and define availability and operating hours. Its chatbot…

Read the review →

LiveAgent is a cloud-based help desk for businesses managing customer support across live chat, email, phone, social messaging, and knowledge-base channels. It suits teams that want WordPress live chat as part of a broader support…

Read the review →
  1. HubSpot Live ChatWordPress Live Chat Plugins 9.0Free plan
  2. LiveAgentWordPress Live Chat Plugins 8.6Free plan · 30-day trial

Strengths and trade-offs

  • HubSpot Live Chat — where it wins

    • Stores chat history in the HubSpot CRM inbox
    • Routes inquiries and supports team availability hours
    • Agents can reply through the mobile app or Slack

    Where it doesn't

    • Free chat includes HubSpot branding
    • Bots are limited on both listed plans
    • Verified integrations center on HubSpot CRM, Messenger, and Slack

  • LiveAgent — where it wins

    • Free plan and 30-day trial offer ways to evaluate the service.
    • Shared inbox and ticketing cover multiple customer communication channels.
    • Knowledgebase, customer portal, and automation support self-service and routing.

    Where it doesn't

    • The free plan has feature limitations.
    • The Small business plan starts at $15 per user monthly with annual billing.
    • Advanced features are spread across higher-priced plans.

More options

More comparisons

All WordPress live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update