ThriveDesk
ThriveDesk: A focused helpdesk for WordPress teams that need chat, ticketing, and AI assistance. Ranked #17 of 94 in Live Chat Software by our editors (7.5/10); pricing: 7-day trial; best for wordPress businesses needing support chat.
At a glance
- Editor score7.5 / 10
- Pricing7-day trial
- Best forWordPress businesses needing support chat
- Free planNo
- Paid from$19/mo
- Website chatbotYes
- Founded2021
- Facts checked20 Sep 2026
Where it wins
- Combines live chat, ticketing, shared inboxes, and knowledge base tools
- Supports WordPress and WooCommerce with website-focused integrations
- Adds AI assistance, visitor tracking, workflows, and mobile apps
Where it doesn't
- No free plan; the free trial lasts 7 days
- Chat coverage is focused on websites rather than broader channels
- Basic includes 2 teammates and 1 inbox
Our verdict on ThriveDesk
ThriveDesk is a customer support platform for SaaS and eCommerce businesses, with a strong fit for WordPress and WooCommerce teams. It brings shared inboxes, ticketing, website live chat, contact forms, knowledge bases, workflow automation, reporting, visitor tracking, and AI assistance into one workspace. Support teams can manage email and live-chat conversations, while human-agent handoff supports more complex requests. The product is best suited to businesses that want website support chat connected to a broader helpdesk rather than a chat-only widget.
Pricing is structured around three plans, with monthly and annual billing. Basic costs $29 per month monthly or $19 per month annually and includes 2 teammates, 1 inbox, shared inboxes, ticketing, and live chat. Standard costs $69 monthly or $49 annually, includes 5 teammates and 2 inboxes, and adds workflow automation. Unlimited costs $129 monthly or $99 annually, includes unlimited teammates and 5 inboxes, and adds visitor tracking. A 7-day free trial is available, but there is no free plan. The annual Basic price makes the entry tier the clearest fit for smaller teams, while Standard and Unlimited add capacity and operational controls.
Its ecosystem is particularly relevant for website-led businesses. Integrations include WordPress, WooCommerce, Wix, Squarespace, Webflow, Weebly, Dorik, EDD, SureCart, and Freemius, alongside Slack, Stripe, Paddle, GitHub, and Google Tag Manager. REST API access and webhooks extend the platform beyond its listed integrations. AI tools can use company knowledge, documents, webpages, and prior conversations to draft or automate replies, while the knowledge base, reporting dashboards, and mobile apps broaden its support workflow. Choose ThriveDesk for WordPress-centered customer service with live chat and ticketing; consider another product if you need wider chat-channel coverage.
Your product? Our editors can test ThriveDesk in depth and publish a review, labelled as paid · from $149/mo →
ThriveDesk pricing
All 3 ThriveDesk plans and prices →
ThriveDesk fact sheet
| Free plan | No |
|---|---|
| Paid from | $19/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Website+messaging |
| Included agent seats | 2 agents |
| Listed integrations | 80 apps |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 80+ integrations: WordPress, WooCommerce, Slack, Wix, Google Tag Manager, Squarespace … See all → |
| Pricing | 7-day trial (source) |
| Website | thrivedesk.com |
| Facts checked | 20 Sep 2026 |
ThriveDesk integrations
ThriveDesk lists 80+ integrations on its own site — the 12 named here are the ones its pages call out.
- WordPress
- WooCommerce
- Slack
- Wix
- Google Tag Manager
- Squarespace
- Webflow
- Weebly
- Zapier
- Pabbly Connect
- OttoKit
- FlowMattic
See all ThriveDesk integrations →
Alternatives to ThriveDesk
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all ThriveDesk alternatives →
More options
Also Ranked In
ThriveDesk is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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