IMsupporting
IMsupporting: A WordPress chat widget pairs automated answers with human support and visitor monitoring. Ranked #24 of 48 in WordPress Live Chat Plugins by our editors (6.8/10); pricing: Free plan · 30-day trial; best for wordPress sites needing AI plus human handoff.
At a glance
- Editor score6.8 / 10
- PricingFree plan · 30-day trial
- Best forWordPress sites needing AI plus human handoff
- Free planYes
- Paid from£49.99/mo
- Chatbot supportYes
- Founded2015
- Facts checked9 Oct 2026
Where it wins
- Transfers AI conversations to human agents when needed
- Monitors visitors and supports proactive chat invitations
- Workflow builder routes conversations with branching logic
Where it doesn't
- Free plan limits service to 1 operator and 1 concurrent chat
- Solo costs £49.99 monthly; Business is £1,499 monthly
- Listed deployment is web-only, with no mobile apps
Our verdict on IMsupporting
IMsupporting adds a live-chat widget to WordPress sites, including WooCommerce stores, for teams that want automated answers alongside human support. Its AI chatbot answers frequently asked questions and can hand conversations to agents; the service also includes visitor monitoring, proactive invitations, offline message capture, lead forms, transcripts, and a dashboard for managing conversations. That makes it relevant to sites that want chat and lead capture in one website channel, rather than businesses seeking a multi-channel messaging service.
The workflow builder is a notable part of the offer: it supports routing and branching logic, while integrations include WooCommerce and external APIs. These capabilities can help teams direct conversations and connect the chat service with a store or other systems. The listed platform is web, and mobile apps are not included. Email and phone support are listed, as is 24/7 priority support; the latter is specified for the Enterprise plan. GDPR compliance is listed. Choose IMsupporting if WordPress chat, AI-to-human handoff, and visitor-aware engagement are central needs; consider alternatives if mobile apps or channels beyond website chat are essential.
The Free plan includes 1 AI agent, 1 operator account, 1 concurrent chat, 25 APUs per month, the workflow builder, and AI-to-human handoff. Solo costs £49.99 per month and raises the limits to 2 AI agents, 3 operators, fair-use chats, and 500 APUs per month. Business is £1,499 monthly and includes 5 AI agents, 20 operators, fair-use chats, 10,000+ APUs per month, reporting, and priority support. Enterprise lists unlimited AI agents, 100s of operators, dedicated infrastructure, SLA guarantees, and 24/7 priority support. A 30-day free trial is listed without a required card. The free tier is a way to start, but its concurrent-chat and AI-use limits may not suit busier sites; paid plans provide more capacity at a substantial jump in monthly price.
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IMsupporting pricing
All 4 IMsupporting plans and prices →
IMsupporting fact sheet
| Free plan | Yes |
|---|---|
| Paid from | £49.99/mo |
| Chatbot support | Yes |
| Mobile apps | No |
| Visitor tracking | Yes |
| Proactive chat | Yes |
| Chat routing | Yes |
| Messaging channels | Website |
| Free trial | 30 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Phone · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: WooCommerce, external APIs |
| Pricing | Free plan · 30-day trial (source) |
| Website | imsupporting.com |
| Facts checked | 9 Oct 2026 |
IMsupporting integrations
IMsupporting lists 2 integrations on its own site.
- WooCommerce
- external APIs
Alternatives to IMsupporting
- tawk.toA free live-chat foundation with visitor tracking, ticketing, and paid AI tiers.9.3
- LiveChatLiveChat pairs WordPress-connected agent chat with visitor tracking and messaging channels.9.2
- Zoho SalesIQA flexible chat and visitor-engagement tool, especially suited to Zoho users.9.1
See all IMsupporting alternatives →
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Featured on iTechGuides
IMsupporting is listed in our WordPress Live Chat Plugins directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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