IMsupporting review
A WordPress chat widget pairs automated answers with human support and visitor monitoring.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
IMsupporting adds a live-chat widget to WordPress sites, including WooCommerce stores, for teams that want automated answers alongside human support. Its AI chatbot answers frequently asked questions and can hand conversations to agents; the service also includes visitor monitoring, proactive invitations, offline message capture, lead forms, transcripts, and a dashboard for managing conversations. That makes it relevant to sites that want chat and lead capture in one website channel, rather than businesses seeking a multi-channel messaging service.
The workflow builder is a notable part of the offer: it supports routing and branching logic, while integrations include WooCommerce and external APIs. These capabilities can help teams direct conversations and connect the chat service with a store or other systems. The listed platform is web, and mobile apps are not included. Email and phone support are listed, as is 24/7 priority support; the latter is specified for the Enterprise plan. GDPR compliance is listed. Choose IMsupporting if WordPress chat, AI-to-human handoff, and visitor-aware engagement are central needs; consider alternatives if mobile apps or channels beyond website chat are essential.
The Free plan includes 1 AI agent, 1 operator account, 1 concurrent chat, 25 APUs per month, the workflow builder, and AI-to-human handoff. Solo costs £49.99 per month and raises the limits to 2 AI agents, 3 operators, fair-use chats, and 500 APUs per month. Business is £1,499 monthly and includes 5 AI agents, 20 operators, fair-use chats, 10,000+ APUs per month, reporting, and priority support. Enterprise lists unlimited AI agents, 100s of operators, dedicated infrastructure, SLA guarantees, and 24/7 priority support. A 30-day free trial is listed without a required card. The free tier is a way to start, but its concurrent-chat and AI-use limits may not suit busier sites; paid plans provide more capacity at a substantial jump in monthly price.
IMsupporting pros and cons
- Where it wins
- Transfers AI conversations to human agents when needed
- Monitors visitors and supports proactive chat invitations
- Workflow builder routes conversations with branching logic
- Where it doesn't
- Free plan limits service to 1 operator and 1 concurrent chat
- Solo costs £49.99 monthly; Business is £1,499 monthly
- Listed deployment is web-only, with no mobile apps
IMsupporting fact sheet, pricing and score →
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