Olark
Olark: A focused website chat tool with visitor tracking, AI assistance, and a free plan. Ranked #16 of 94 in Live Chat Software by our editors (7.6/10); pricing: Free plan · 14-day trial; best for businesses wanting simple visitor-focused chat.
At a glance
- Editor score7.6 / 10
- PricingFree plan · 14-day trial
- Best forBusinesses wanting simple visitor-focused chat
- Free planYes
- Paid from$29/seat/mo
- Website chatbotYes
- Founded2009 · Wilmington, Delaware, United States
- Facts checked20 Sep 2026
Where it wins
- Visitor tracking, routing, proactive chat, forms, and transcripts
- AI website agent and human-agent handoff support
- Free plan plus integrations with WordPress, HubSpot, and Salesforce
Where it doesn't
- Free plan allows one agent and up to 20 chats per month
- Paid pricing starts at $29 per seat per month
- Platform coverage is centered on web and API
Our verdict on Olark
Olark is web-based live chat software for businesses that communicate with website visitors about sales, support, and lead generation. Its feature set includes real-time website chat, visitor details and page tracking, chat routing, proactive messaging, canned responses, transfers, pre-chat and offline contact forms, analytics, transcript archives, and customizable chat elements. An AI website agent and Chatbot CoPilot can answer questions, qualify leads, capture contact information, automate repetitive tasks, and hand conversations to human agents. It fits teams that want visitor-focused chat rather than a broad collection of messaging channels.
The pricing structure starts with a Free plan for one agent, a maximum of 20 chats per month, and limited features. The 14-day free trial provides a way to evaluate the paid experience before moving to a free account or a paid plan. The Olark plan costs $29 per seat per month when billed monthly and adds unlimited chat history, a customizable chatbox, advanced reporting, agent groups, targeted chat, and integrations. Olark Pro uses custom contract terms and adds Chatbot CoPilot, concierge support, and enterprise-level features. The free tier suits very small volumes, while the paid plan is the more practical fit for ongoing visitor conversations and reporting.
Olark connects with WordPress, HubSpot, Salesforce, Slack, Zendesk, Front, Help Scout, Desk, SugarCRM, Nutshell, Mailchimp, Drupal, Google Analytics, WooCommerce, and BigCommerce. Its JavaScript API supports further website integration, while visitor insights, page tracking, routing, and proactive chat keep the product centered on web engagement. Businesses seeking website lead capture, human-agent chat, and AI assistance should find the focus relevant. Teams that need broader platform coverage or more than 20 monthly chats on a free plan should look beyond the Free tier.
Your product? Our editors can test Olark in depth and publish a review, labelled as paid · from $149/mo →
Olark pricing
All 3 Olark plans and prices →
Olark fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/seat/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Website+messaging |
| Included agent seats | 1 agents |
| Listed integrations | 29 apps |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Live chat, Tickets, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 29+ integrations: WordPress, HubSpot, Salesforce, Slack, Zendesk, Front … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | olark.com |
| Facts checked | 20 Sep 2026 |
Olark integrations
Olark lists 29+ integrations on its own site — the 20 named here are the ones its pages call out.
- WordPress
- HubSpot
- Salesforce
- Slack
- Zendesk
- Front
- Help Scout
- Desk
- SugarCRM
- Nutshell
- Mailchimp
- Drupal
- Google Analytics
- WooCommerce
- BigCommerce
- ActiveCampaign
- Magento
- GreenRope
- Constant Contact
- Squarespace
Alternatives to Olark
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
Also Ranked In
Olark is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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