Chatrix Web Chat

At a glance

• Editor score
  5.1 / 10
• Pricing
  Free plan
• Best for
  Small WordPress sites wanting free, self-hosted chat
• Free plan
  Yes
• Paid from
  Free
• Chatbot support
  No
• Facts checked
  9 Oct 2026

• Where it wins

  • Keeps conversations in a WordPress admin inbox using the local database
  • Supports text, voice notes, images, and document messages
  • Lets site owners customize widget colors, logo, and header text

• Where it doesn't

  • Limited to website chat, without chat routing or proactive chat
  • No chatbot or visitor tracking features
  • Community support may not suit sites needing direct vendor support

Our verdict on Chatrix Web Chat

Chatrix Web Chat adds a visitor-facing live chat widget and a real-time conversation inbox inside the WordPress admin dashboard. It is a free, open-source, self-hosted plugin aimed at solo operators and small WordPress sites that want to handle conversations on their own site. Visitors can send text, voice notes, images, and documents, while site owners can set the widget's brand color, logo, and header text. Visual and audio notifications alert staff to new messages.

Its WordPress-native architecture is the central fit. Chatrix uses the WordPress REST API and local database for chat polling, and uploaded files are stored in the WordPress media library with scheduled cleanup after 30 days. That keeps the chat flow tied to the site's existing WordPress environment rather than a third-party service connection. This setup will appeal to owners who prefer self-hosting and a focused website chat channel; it is less suitable for teams seeking integrations beyond the WordPress REST API or an independent service ecosystem.

The feature scope is deliberately narrow: the available channels are website chat, with no chatbot, visitor tracking, proactive chat, or chat routing. That makes it a better match for sites that mainly need a simple way to receive and answer visitor messages than for support operations that need automated engagement or triage. The plugin is free and open source, with community support. Choose Chatrix if local control and its message formats cover the need; consider a broader live chat tool if routing, tracking, bots, or other support channels are important.

Your product? Our editors can test Chatrix Web Chat in depth and publish a review, labelled as paid · from $149/mo →

Chatrix Web Chat pricing

Chatrix Web Chat fact sheet

Chatrix Web Chat integrations

Chatrix Web Chat lists 1 integrations on its own site.

• WordPress REST API

Alternatives to Chatrix Web Chat

• tawk.toA free live-chat foundation with visitor tracking, ticketing, and paid AI tiers.9.3
• LiveChatLiveChat pairs WordPress-connected agent chat with visitor tracking and messaging channels.9.2
• Zoho SalesIQA flexible chat and visitor-engagement tool, especially suited to Zoho users.9.1

See all Chatrix Web Chat alternatives →

Featured on iTechGuides

Chatrix Web Chat is listed in our WordPress Live Chat Plugins directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 29 Oct 2026 · How we research and update