Output Desk Live Chat
Output Desk Live Chat: A WordPress chat plugin with ticketing, routing, visitor tracking, and chatbot flows. Ranked #41 of 48 in WordPress Live Chat Plugins by our editors (4.9/10); pricing: 30-day trial; best for teams preferring a one-time or annual license.
At a glance
- Editor score4.9 / 10
- Pricing30-day trial
- Best forTeams preferring a one-time or annual license
- Free planNo
- Paid from$599/yr
- Chatbot supportYes
- Facts checked9 Oct 2026
Where it wins
- Routes chats automatically or manually and can turn them into help desk tickets
- Combines visitor tracking, proactive invitations, and chatbot flows
- Supports WordPress plus Facebook, Instagram, WhatsApp via Wati, and Output Messenger
Where it doesn't
- Annual access costs $599; a perpetual license costs $1,499
- The license covers Output Desk rather than a standalone WordPress chat plugin
- Documentation is the listed support channel
Our verdict on Output Desk Live Chat
Output Desk Live Chat connects a WordPress site to Output Desk, where visitor conversations become help desk tickets alongside email and other channels. It is aimed at organizations that want customer support conversations managed in a centralized system, particularly teams preferring a one-time or annual license. The wider product includes ticket management, CRM, chat routing, visitor tracking, departments, and chatbot flows, while its WordPress plugin provides the site connection. Deployment is described as on-premises or self-hosted, and the product also has a cloud deployment option.
The chat workflow goes beyond a basic website conversation: operators can be assigned automatically or manually, and proactive invitations can be triggered by rules or sent by agents. Chatbot flows support triggers, user input, messages, and agent takeover. Visitor activity tracking adds context, while attachments and visitor screen sharing support conversations that need more than text. Multi-channel ticketing brings live chat together with email, web forms, Facebook, and Twitter; integrations also include Instagram, WhatsApp via Wati, and Output Messenger. This breadth suits teams looking to connect WordPress chat to a broader support desk rather than keep chat as a separate inbox.
According to the vendor's pricing page, the Annual License costs $599 per year and includes unlimited operators for one year; the Perpetual License costs $1,499 one time and also includes unlimited operators, with lifetime validity. A no-card 30-day trial is offered. These prices make the licensing choice central: the annual option lowers the initial commitment, while perpetual licensing favors teams prepared to pay more upfront. The published support channel is documentation. Choose Output Desk when the help desk, routing, and cross-channel ticketing are useful alongside WordPress chat; teams seeking a lower-cost standalone chat plugin may prefer an alternative.
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Output Desk Live Chat pricing
All 2 Output Desk Live Chat plans and prices →
Output Desk Live Chat fact sheet
| Free plan | No |
|---|---|
| Paid from | $599/yr |
| Chatbot support | Yes |
| Mobile apps | Not verified |
| Visitor tracking | Yes |
| Proactive chat | Yes |
| Chat routing | Yes |
| Messaging channels | Website, email, and social |
| Free trial | 30 days · no card needed |
| Deployment | Self-hosted, Cloud |
| Platforms | Windows, Web |
| Support | Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 5 integrations: WordPress, Facebook, Instagram, WhatsApp via Wati, Output Messenger |
| Pricing | 30-day trial (source) |
| Website | outputdesk.com |
| Facts checked | 9 Oct 2026 |
Output Desk Live Chat integrations
Output Desk Live Chat lists 5 integrations on its own site.
- WordPress
- WhatsApp via Wati
- Output Messenger
Alternatives to Output Desk Live Chat
- tawk.toA free live-chat foundation with visitor tracking, ticketing, and paid AI tiers.9.3
- LiveChatLiveChat pairs WordPress-connected agent chat with visitor tracking and messaging channels.9.2
- Zoho SalesIQA flexible chat and visitor-engagement tool, especially suited to Zoho users.9.1
See all Output Desk Live Chat alternatives →
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Featured on iTechGuides
Output Desk Live Chat is listed in our WordPress Live Chat Plugins directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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