The Best Customer Feedback Software in 2026
We researched customer feedback software from official websites, including pricing pages, plan tables and product documentation. Products were ranked on their core feedback job, value for money and verified features, including collection, analysis, requests and NPS capabilities.
Our top picks
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Top ranked
Medallia#1 of 599.2/10A broad enterprise feedback platform with analytics, workflows, and multichannel collection.
Pricing on request
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Runner-up
Verint Experience Management#2 of 599.1/10A broad enterprise CX platform for omnichannel feedback, analytics, and action.
Pricing on request
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Top-ranked free plan
Featurebase#7 of 598.6/10A broad feedback and support workspace with a useful free plan and AI features.
Free plan
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 59 tools, best first · page 1 of 2
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Best forEnterprise digital experience feedback
A broad enterprise feedback platform with analytics, workflows, and multichannel collection.
- Sentiment analysis
- NPS surveys
- Feedback portal
9.2/10★★★★★Visit Medallia -
Best forLarge organizations needing omnichannel CX analytics
A broad enterprise CX platform for omnichannel feedback, analytics, and action.
9.1/10★★★★★Visit Verint -
Best forComplex survey-driven feedback programs
A strong fit for teams running complex, structured feedback programs across channels.
Pricing on request · 14-day trial Our Zonka Feedback verdict → Visit Zonka FeedbackFor vendors Sponsor this spot · #3 · $79/mo →9.0/10★★★★☆Visit Zonka Feedback -
Best forAI analysis of omnichannel feedback
A strong choice for AI analysis of feedback across channels, not survey distribution.
- Sentiment analysis
- NPS surveys
- Feature requests
8.9/10★★★★☆Visit Chattermill -
Best forAnalytics-heavy survey programs
A feature-rich choice for analytics-heavy feedback programs, with sales-led pricing.
- Sentiment analysis
- NPS surveys
- In-app feedback
8.8/10★★★★☆Visit Feedier -
Best forOperational NPS and CX teams
A broad CX platform for teams that need to collect, analyze, and act on feedback.
8.7/10★★★★☆Visit AskNicely -
Best forAll-in-one feedback and support teams
A broad feedback and support workspace with a useful free plan and AI features.
- NPS surveys
- Product roadmap
- Feedback portal
8.6/10★★★★☆Visit Featurebase -
Best forTeams collecting rich visual and survey feedback
A broad feedback platform for teams combining visual input, surveys, and product workflows.
- Sentiment analysis
- NPS surveys
- Product roadmap
8.5/10★★★★☆Visit Userback -
Best forAffordable product feedback programs
A broad feedback stack with a useful free plan and low-cost paid entry tier.
- Sentiment analysis
- NPS surveys
- Product roadmap
8.4/10★★★★☆Visit Sleekplan -
Best forEnterprise product feedback management
A broad feedback system for enterprise teams that need centralized insight and prioritization.
- Sentiment analysis
- NPS surveys
- Product roadmap
8.3/10★★★★☆Visit UserVoice -
Best forPendo-centered product teams
A deep feedback-to-roadmap workspace for teams already centered on Pendo.
- Sentiment analysis
- NPS surveys
- Product roadmap
8.2/10★★★★☆Visit Pendo Listen -
Best forTeams running targeted multichannel surveys
A multichannel survey tool with advanced targeting, analytics, and a capped free plan.
8.1/10★★★★☆Visit Refiner -
Best forTeams running segmented multichannel surveys
A multichannel feedback platform for segmented surveys and closed-loop follow-up.
8.0/10★★★★☆Visit Wootric -
Best forEcommerce survey and sentiment teams
A focused feedback platform with ecommerce integrations, AI analysis, and tiered survey limits.
- Sentiment analysis
- NPS surveys
- Feature requests
7.9/10★★★★☆Visit Retently -
Best forTeams needing targeted survey research
A targeted feedback suite with strong survey depth, integrations, and a useful free tier.
- Sentiment analysis
- NPS surveys
- In-app feedback
7.8/10★★★★☆Visit Qualaroo -
Best forCentralized AI feedback intelligence
A broad feedback intelligence layer for teams that need connected customer insight.
- Sentiment analysis
- NPS surveys
- Product roadmap
7.7/10★★★★☆Visit Enterpret -
Best forLarge enterprises needing governed CX programs
A governed CX platform with broad feedback, analysis and action-management depth.
7.6/10★★★★☆Visit CustomerSure -
Best forLarge-scale CX intelligence programs
A broad CX intelligence layer for enterprises with a $100,000 annual starting price.
- Sentiment analysis
- NPS surveys
- Feature requests
7.5/10★★★★☆Visit SentiSum -
Best forTeams wanting prioritization and customization
A customizable feedback hub for teams that need prioritization and product communication.
- Product roadmap
- Feedback portal
- Feature requests
7.4/10★★★★☆Visit ProductLift -
Best forEnterprise idea management
A structured feedback hub for teams turning customer ideas into product priorities.
- Product roadmap
- Feedback portal
- Feature requests
7.3/10★★★★☆Visit Aha! Ideas -
Best forScaled feedback and product teams
A broad feedback system for teams that need requests, roadmaps, and customer insight in one place.
- Product roadmap
- Feedback portal
- Feature requests
7.2/10★★★★☆Visit Canny -
Best forSurvey-rich feedback programs
A broad feedback suite for teams that need surveys alongside ideas and roadmaps.
- NPS surveys
- Product roadmap
- Feedback portal
7.0/10★★★★☆Visit Frill -
Best forProduct announcements with feedback add-ons
A strong fit for product announcements with feedback and NPS add-ons.
- Sentiment analysis
- NPS surveys
- Product roadmap
6.9/10★★★☆☆Visit Beamer -
Best forProduct teams needing revenue-linked insights
A revenue-aware feedback hub for teams ready to pay for structured product insight.
- Product roadmap
- Feature requests
- In-app feedback
6.8/10★★★☆☆Visit Harvestr -
Best forRevenue-weighted product feedback
A focused feedback hub for prioritizing requests by revenue and customer context.
- Product roadmap
- Feedback portal
- Feature requests
6.7/10★★★☆☆Visit Savio -
Best forLean teams needing private feedback
A focused feedback hub for collecting requests, prioritizing them and sharing product updates.
- Product roadmap
- Feedback portal
- Feature requests
6.6/10★★★☆☆Visit Noora -
Best forAffordable boards and roadmaps
An affordable feedback hub with strong roadmaps, integrations, and no free plan.
- Product roadmap
- Feedback portal
- Feature requests
6.5/10★★★☆☆Visit Upvoty -
Best forLow-cost feedback boards
A low-cost feedback board with voting, roadmaps, integrations, and a $15 Pro plan.
- Product roadmap
- Feedback portal
- Feature requests
6.4/10★★★☆☆Visit Fdback -
Best forBudget feedback boards with branding
A budget-friendly web feedback hub with branding, roadmaps, and integrations.
- Product roadmap
- Feedback portal
- Feature requests
6.3/10★★★☆☆Visit FeedBear -
Best forCommunity-led product feedback
A community-led feedback hub combining ideas, voting, roadmaps, and customer knowledge.
- Product roadmap
- Feedback portal
- Feature requests
6.2/10★★★☆☆Visit Gainsight -
Best forSimple feedback portals with AI cleanup
A focused feedback portal with voting, roadmaps, changelogs, and AI duplicate detection.
- Product roadmap
- Feedback portal
- Feature requests
6.2/10★★★☆☆Visit UserJot -
Best forLightweight feedback widgets and support workflows
A focused feedback hub with widgets, NPS, routing, replies, and integrations.
- Sentiment analysis
- NPS surveys
- In-app feedback
6.1/10★★★☆☆Visit Doorbell.io -
Best forLow-cost web-app feedback and bug capture
A low-cost way to capture visual feedback, bugs, and technical context.
- NPS surveys
- Feature requests
- In-app feedback
6.0/10★★★☆☆Visit Ybug -
Best forProduct teams needing visual issue reporting
A visual customer feedback hub for teams focused on product issues and triage.
5.9/10★★★☆☆Visit Usersnap -
Best forTeams tracking satisfaction and resolving detractor feedback
A multichannel Voice of the Customer platform for tracking feedback through resolution.
- Sentiment analysis
- NPS surveys
- In-app feedback
5.8/10★★★☆☆Visit CustomerHero -
Best forLow-cost email feedback surveys
A low-cost email feedback tool with strong survey workflows and reporting.
- NPS surveys
- In-app feedback
5.7/10★★★☆☆Visit Thermometer -
Best forBasic multilingual visitor feedback
A focused, multilingual feedback tool with useful reporting and limited integrations.
- NPS surveys
- Feedback portal
- Feature requests
5.6/10★★★☆☆Visit UserReport -
Best forTeams focused on NPS and review collection
A focused NPS and review-collection platform with segmentation, NLP, and follow-ups.
- Sentiment analysis
- NPS surveys
5.5/10★★★☆☆Visit Customer.guru -
Best forStructured request boards with governance
A governed feedback hub connecting customer requests to roadmaps and releases.
- Product roadmap
- Feedback portal
- Feature requests
5.4/10★★★☆☆Visit Nolt -
Best forProduct-led feedback and roadmapping
A broad feedback and roadmapping platform with a useful free plan and paid growth path.
- Sentiment analysis
- Product roadmap
- Feedback portal
5.3/10★★★☆☆Visit Productboard -
Best forMSP teams measuring service satisfaction
A focused MSP feedback platform with surveys, recognition, analytics, and service integrations.
- Sentiment analysis
- NPS surveys
- Product roadmap
5.3/10★★★☆☆Visit Crewhu -
Best forCommunity and documentation hubs
A broad community hub for feedback, documentation, roadmaps, and customer discussions.
- Product roadmap
- Feedback portal
- Feature requests
5.3/10★★★☆☆Visit Turf -
Best forTargeted NPS and survey programs
A focused choice for NPS and survey programs across web, mobile, and email.
- NPS surveys
- Product roadmap
- In-app feedback
5.3/10★★★☆☆Visit SatisMeter -
Best forEnterprise survey analytics teams
A powerful digital feedback suite for enterprise teams with a high entry price.
5.3/10★★★☆☆Visit Mopinion -
Best forCX teams measuring satisfaction across channels
A broad feedback platform for CX teams that need multichannel measurement and analysis.
- Sentiment analysis
- NPS surveys
- In-app feedback
5.3/10★★★☆☆Visit InsightSofa -
Best forWebsite teams collecting visual issue feedback
A strong choice for visual web feedback, but not a broad customer feedback suite.
- Feedback portal
5.3/10★★★☆☆Visit BugHerd -
Best forWeb teams collecting contextual visual feedback
A focused visual feedback workspace with useful workflows, integrations, and a free starting point.
- Sentiment analysis
- In-app feedback
5.3/10★★★☆☆Visit Ruttl -
Best forAgencies gathering visual website feedback
A visual feedback hub for agencies that need technical context and project sync.
- Feedback portal
5.3/10★★★☆☆Visit Feedbucket -
Best forBasic branded suggestion boards
A focused feedback board for teams that need branded voting and moderation.
- Product roadmap
- Feedback portal
- Feature requests
5.3/10★★★☆☆Visit Feature Upvote -
Best forTeams analyzing app-store reviews
A focused app-store review intelligence tool with analysis, alerts, and reply automation.
5.3/10★★★☆☆Visit Appbot
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Feature requests | Feedback portal | In-app feedback | Score |
|---|---|---|---|---|---|---|---|
| 1 | Medallia | Yes | Yes | Yes | 9.2 | ||
| 2 | Verint Experience Management | 9.1 | |||||
| 3 | Zonka Feedback | 9.0 | |||||
| 4 | Chattermill | Yes | Yes | 8.9 | |||
| 5 | Feedier | Yes | 8.8 | ||||
| 6 | AskNicely | No | 8.7 | ||||
| 7 | Featurebase | Yes | $29/seat/mo | Yes | Yes | Yes | 8.6 |
| 8 | Userback | Yes | $29/mo | Yes | Yes | Yes | 8.5 |
| 9 | Sleekplan | Yes | $13/mo | Yes | Yes | Yes | 8.4 |
| 10 | UserVoice | No | Yes | Yes | Yes | 8.3 | |
| 11 | Pendo Listen | No | Yes | Yes | Yes | 8.2 | |
| 12 | Refiner | Yes | 8.1 | ||||
| 13 | Wootric | No | 8.0 | ||||
| 14 | Retently | No | $99/mo | Yes | Yes | 7.9 | |
| 15 | Qualaroo | Yes | $239.88/yr | Yes | 7.8 | ||
| 16 | Enterpret | Yes | 7.7 | ||||
| 17 | CustomerSure | No | £1,999/mo | 7.6 | |||
| 18 | SentiSum | No | $100,000/yr | Yes | 7.5 | ||
| 19 | ProductLift | No | $19/mo | Yes | Yes | Yes | 7.4 |
| 20 | Aha! Ideas | No | $49/user/mo | Yes | Yes | Yes | 7.3 |
| 21 | Canny | Yes | $79/mo | Yes | Yes | Yes | 7.2 |
| 22 | Frill | No | $25/mo | Yes | Yes | Yes | 7.0 |
| 23 | Beamer | Yes | $49/mo | Yes | Yes | Yes | 6.9 |
| 24 | Harvestr | No | $65/user/mo | Yes | Yes | 6.8 | |
| 25 | Savio | No | $39/user/mo | Yes | Yes | 6.7 | |
| 26 | Noora | No | $14/mo | Yes | Yes | Yes | 6.6 |
| 27 | Upvoty | No | $15/mo | Yes | Yes | Yes | 6.5 |
| 28 | Fdback | Yes | $15/mo | Yes | Yes | Yes | 6.4 |
| 29 | FeedBear | No | $15/mo | Yes | Yes | Yes | 6.3 |
| 30 | Gainsight Customer Communities | No | Yes | Yes | 6.2 | ||
| 31 | UserJot | Yes | $29/mo | Yes | Yes | Yes | 6.2 |
| 32 | Doorbell.io | Yes | $29/mo | Yes | 6.1 | ||
| 33 | Ybug | Yes | €10/mo | Yes | Yes | 6.0 | |
| 34 | Usersnap | No | 5.9 | ||||
| 35 | CustomerHero | Yes | 5.8 | ||||
| 36 | Customer Thermometer | No | $9/mo | Yes | 5.7 | ||
| 37 | UserReport | Yes | Yes | Yes | Yes | 5.6 | |
| 38 | Customer.guru | $50/mo | No | No | No | 5.5 | |
| 39 | Nolt | No | Yes | Yes | Yes | 5.4 | |
| 40 | Productboard | Yes | $19/user/mo | Yes | Yes | 5.3 | |
| 41 | Crewhu | No | $119/mo | Yes | Yes | 5.3 | |
| 42 | Turf | No | Yes | Yes | Yes | 5.3 | |
| 43 | SatisMeter | Yes | $199/mo | Yes | 5.3 | ||
| 44 | Mopinion | No | €279/mo | 5.3 | |||
| 45 | InsightSofa | Yes | 5.3 | ||||
| 46 | BugHerd | No | $42/mo | Yes | 5.3 | ||
| 47 | Ruttl | Yes | $18/user/mo | Yes | 5.3 | ||
| 48 | Feedbucket | No | $39/mo | Yes | 5.3 | ||
| 49 | Feature Upvote | No | Yes | Yes | Yes | 5.3 | |
| 50 | Appbot | No | $49/mo | 5.3 |
Head-to-head All 28 comparisons →
- Medallia vs Verint Experience Management
- Medallia vs Zonka Feedback
- Medallia vs Chattermill
- Medallia vs Feedier
- Medallia vs AskNicely
- Medallia vs Featurebase
- Medallia vs Userback
- Verint Experience Management vs Zonka Feedback
- Verint Experience Management vs Chattermill
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How we rank customer feedback software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update