CustomerSure
CustomerSure: A structured CX platform for teams that need feedback, analysis and follow-through in one system. Ranked #23 of 34 in Customer Experience Management Software by our editors (7.4/10); pricing: Paid; best for mid-market teams needing structured CX operations.
At a glance
- Editor score7.4 / 10
- PricingPaid
- Best forMid-market teams needing structured CX operations
- Free planNo
- Paid from£1,999/mo
- Journey mappingYes
- Founded2010 · Newcastle upon Tyne, United Kingdom
- Facts checked20 Sep 2026
Where it wins
- Branded surveys support NPS, CSAT, CES and custom metrics.
- Omnichannel collection covers email, SMS, links and web or app widgets.
- Closed-loop actions, AI analysis, journeys and audit trails support CX operations.
Where it doesn't
- The entry plan starts at £1,999 per month, with no free plan.
- CX Pro is presented as a price range rather than one monthly amount.
- CX Platinum pricing is not published as a public amount.
Our verdict on CustomerSure
CustomerSure is a Voice of Customer and customer experience management platform for regulated, service-driven organisations. It brings together branded surveys, feedback collection, customer profiles, journey segmentation, reporting and follow-up workflows. Teams can measure NPS, CSAT, CES and custom metrics, collect responses through email, SMS, manual links and web or app widgets, and connect feedback with CRM, service-desk, analytics and BI systems. Its audience is mid-market teams that need structured customer experience operations rather than a survey tool alone.
Pricing is tiered by programme scale and service involvement. According to the vendor's published plans, CX Starter costs £1,999 per month and includes an online pre-implementation design session, assisted account setup and integration, an annual account review, 30 users, 30 surveys and 5,000 emails per month. CX Pro adds a stakeholder strategy workshop, an integration workshop and quarterly proactive account reviews, with allowances of 30–200 users, 30–150 surveys and 50,000–10,000 emails per month. CX Platinum adds onsite workshops, quarterly+ proactive account reviews, 200+ users, 150+ surveys and 25,000+ emails per month. Pricing is listed in GBP and excludes VAT where applicable.
The strongest case for CustomerSure is its operational depth after feedback arrives. Open-text topic, theme and sentiment analysis, AI-generated summaries, labels and recommendations, customer replies, ownership, action tracking and resolution monitoring connect insight to action. Dashboards, heatmaps, league tables, journey reports, audit trails, compliance dashboards, role-based permissions and data exports support governance-focused programmes. Salesforce, Zendesk, Power BI, webhooks, REST API and FTP/SFTP are among the listed integration options. Choose CustomerSure when closed-loop resolution, journey reporting and auditability matter; teams seeking a lower-cost entry point or a simple survey-only workflow should look elsewhere.
Your product? Our editors can test CustomerSure in depth and publish a review, labelled as paid · from $149/mo →
CustomerSure pricing
All 3 CustomerSure plans and prices →
CustomerSure fact sheet
| Free plan | No |
|---|---|
| Paid from | £1,999/mo |
| Journey mapping | Yes |
| Feedback channels | Omnichannel |
| Text analytics | Yes |
| Closed-loop actions | Yes |
| Experience programs | Customer |
| Supported languages | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML, 2FA |
| Support | Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Salesforce, Zendesk, Power BI, CRM systems, Service-desk systems, Analytics systems … |
| Pricing | Paid (source) |
| Website | customersure.com |
| Facts checked | 20 Sep 2026 |
CustomerSure integrations
CustomerSure lists 9 integrations on its own site.
- Salesforce
- Zendesk
- Power BI
- CRM systems
- Service-desk systems
- Analytics systems
- Webhooks
- REST API
- FTP/SFTP
Alternatives to CustomerSure
- Verint Experience ManagementA broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action.9.2
- Sprinklr Unified-CXM PlatformEnterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.9.1
- Webex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0
See all CustomerSure alternatives →
Also Ranked In
CustomerSure is ranked in 3 of our directories.
Used CustomerSure? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used CustomerSure for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
CustomerSure is listed in our Customer Experience Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/customersure/"><img src="https://www.itechguides.com/best/badge/customersure.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update