Verint Experience Management
Verint Experience Management: A broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action. Ranked #1 of 34 in Customer Experience Management Software by our editors (9.2/10); pricing: Pricing on request; best for large organizations needing broad CX analytics.
At a glance
- Editor score9.2 / 10
- PricingPricing on request
- Best forLarge organizations needing broad CX analytics
- Journey mappingYes
- Founded1994 · Melville, New York, USA
- Facts checked20 Sep 2026
Where it wins
- Omnichannel feedback collection across surveys, digital, voice, text, SMS, and IVR
- Combines journey, digital behavior, text, predictive, and AI analytics
- Closed-loop workflows, case management, dashboards, and automated actions
Where it doesn't
- Contact-sales pricing makes public budget comparison difficult
- Its broad enterprise scope may exceed the needs of focused CX teams
- Web and API access may be less suitable for teams seeking open-source deployment
Our verdict on Verint Experience Management
Verint Experience Management is an enterprise customer experience management product for organizations that need to collect, connect, analyze, and act on feedback across many customer touchpoints. It supports surveys, web, mobile, social, voice, text, SMS, and IVR, while also covering customer journeys, digital behavior, voice-of-the-customer analysis, reporting, case management, and closed-loop actions. The product is aimed at large organizations managing customer and employee experience programs across teams and channels.
Its ecosystem fit is a central strength. Verint provides integration connectors for CRM, HR, customer support, and back-office applications, with named integrations including Salesforce, Microsoft, Workday, and ServiceNow. The web and API platforms support access to the product, while dashboards, scorecards, and reporting help teams share experience metrics across functions. This combination suits organizations that need to connect feedback with operational systems rather than manage survey responses in isolation.
The main trade-off is scope and purchasing model. Experience Management is sold through contact sales, so organizations begin with a sales-led evaluation instead of comparing public plan tiers. In return, the product brings a wide set of capabilities: omnichannel feedback, journey mapping, text analytics, predictive modeling, AI analytics, enterprise survey and case management, and automated follow-up. Choose it when broad CX coverage and cross-functional action are priorities. A smaller team with a narrow feedback program may prefer a more focused product with simpler purchasing and a lighter feature set.
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Verint Experience Management pricing
Verint Experience Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Journey mapping | Yes |
| Feedback channels | Omnichannel |
| Text analytics | Yes |
| Closed-loop actions | Yes |
| Experience programs | Multi_experience |
| Supported languages | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS |
| Support | Email, Phone |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 500+ integrations: Salesforce, Microsoft, Workday, ServiceNow |
| Pricing | Pricing on request |
| Website | verint.com |
| Facts checked | 20 Sep 2026 |
Verint Experience Management integrations
Verint Experience Management lists 500+ integrations on its own site — the 4 named here are the ones its pages call out.
- Salesforce
- Microsoft
- Workday
- ServiceNow
Alternatives to Verint Experience Management
- Sprinklr Unified-CXM PlatformEnterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.9.1
- Webex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0
- QualtricsA broad survey-led CX platform with advanced analysis, integrations, and a useful free tier.8.9
See all Verint Experience Management alternatives →
Verint Experience Management vs the competition
- Verint Experience Management vs Sprinklr Unified-CXM Platform
- Verint Experience Management vs Webex Experience Management
- Verint Experience Management vs InMoment
- Verint Experience Management vs Hello Customer
Compare Verint Experience Management with any tool side by side →
Also Ranked In
Verint Experience Management is ranked in 3 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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