Sprinklr Unified-CXM Platform
Sprinklr Unified-CXM Platform: Enterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action. Ranked #2 of 34 in Customer Experience Management Software by our editors (9.1/10); pricing: Pricing on request; best for enterprise omnichannel experience programs.
At a glance
- Editor score9.1 / 10
- PricingPricing on request
- Best forEnterprise omnichannel experience programs
- Free planNo
- Journey mappingYes
- Founded2009 · New York City, United States
- Facts checked20 Sep 2026
Where it wins
- Unifies omnichannel CX management, journey analytics, and journey design
- AI supports surveys, sentiment analysis, insights, and feedback workflows
- Automates case creation, routing, escalation, and feedback closure
Where it doesn't
- Enterprise-focused buying model may not suit smaller teams
- No free plan is available
- Web and API access may limit platform flexibility for some teams
Our verdict on Sprinklr Unified-CXM Platform
Sprinklr Unified-CXM is an enterprise cloud platform for managing customer experience across digital and social channels. It brings customer data, teams, workflows, surveys, analytics, case management, and AI capabilities into one environment. The platform is designed for large organizations and global brands running experience programs across marketing, advertising, research, sales, engagement, and customer service. Its strongest fit is for teams that need coordinated omnichannel operations rather than a narrow survey or feedback tool.
Integration breadth is a central part of the platform’s enterprise fit. Sprinklr Unified-CXM provides REST API access and integrations with Adobe Analytics, Adobe Experience Manager, Adobe Marketo Engage, Microsoft Dynamics KB, Microsoft Teams, Okta, OpenAI, Oracle B2C Service, and Oracle Responsys. These connections can support existing analytics, content, identity, collaboration, CRM, marketing, and service environments. Journey analytics examines interactions end to end, while Journey Facilitator adds visual journey design. Together, these capabilities give experience teams a way to connect journey planning with operational workflows.
The platform also extends beyond measurement. AI-powered survey creation, distribution, reporting, and action workflows support feedback programs, while open-text extraction, taxonomy, and sentiment analysis help interpret unstructured responses. AI-generated insights and automated case routing add action-oriented capabilities, including escalation and feedback closure. That breadth suits organizations managing multiple channels and complex customer experience operations. Smaller teams or buyers seeking a lightweight, self-serve product should look elsewhere: Sprinklr is positioned around enterprise programs, uses a contact-sales model, and does not offer a free plan. Choose it when unified journey management, analytics, integrations, and closed-loop action are priorities; avoid it when simplicity and independent setup matter more.
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Sprinklr Unified-CXM Platform pricing
Sprinklr Unified-CXM Platform fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Journey mapping | Yes |
| Feedback channels | Omnichannel |
| Text analytics | Yes |
| Closed-loop actions | Yes |
| Experience programs | Enterprise |
| Supported languages | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA |
| Support | Email, Phone, Tickets, Community, Docs · 24/7 |
| Built for | Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Adobe Analytics, Adobe Experience Manager, Adobe Marketo Engage, Microsoft Dynamics KB, Microsoft Teams, Okta … See all → |
| Pricing | Pricing on request |
| Website | sprinklr.com |
| Facts checked | 20 Sep 2026 |
Sprinklr Unified-CXM Platform integrations
Sprinklr Unified-CXM Platform lists 100+ integrations on its own site — the 9 named here are the ones its pages call out.
- Adobe Analytics
- Adobe Experience Manager
- Adobe Marketo Engage
- Microsoft Dynamics KB
- Microsoft Teams
- Okta
- OpenAI
- Oracle B2C Service
- Oracle Responsys
See all Sprinklr Unified-CXM Platform integrations →
Alternatives to Sprinklr Unified-CXM Platform
- Verint Experience ManagementA broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action.9.2
- Webex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0
- QualtricsA broad survey-led CX platform with advanced analysis, integrations, and a useful free tier.8.9
See all Sprinklr Unified-CXM Platform alternatives →
Sprinklr Unified-CXM Platform vs the competition
- Sprinklr Unified-CXM Platform vs Verint Experience Management
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Also Ranked In
Sprinklr Unified-CXM Platform is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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