Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Customer Experience Management Software

Sprinklr Unified-CXM Platform vs InMoment

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Sprinklr Unified-CXM Platform #2 in Customer Experience Management Software 9.1/10 Pricing on request ✓ 3 of 3 features Visit Sprinklr
InMoment #5 in Customer Experience Management Software 8.8/10 Pricing on request ✓ 0 of 3 features Visit InMoment

Sprinklr Unified-CXM Platform leads on 0 checks, InMoment on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSprinklr Unified-CXM Platform · 9.1/10
  • Most featuresSprinklr Unified-CXM Platform · 3 of 3

Sprinklr Unified-CXM Platform scores higher on our rubric for customer experience management software: 9.1 against 8.8 out of 10; our editors rank them #2 and #5.

Sprinklr Unified-CXM Platform is the better fit for enterprise omnichannel experience programs. InMoment is the better fit for enterprise-wide feedback and action management.

  • Sprinklr Unified-CXM Platform fits best

    Enterprise omnichannel experience programs

  • InMoment fits best

    Enterprise-wide feedback and action management

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Sprinklr Unified-CXM Platform 9.1/10 Visit ↗ InMoment 8.8/10 Visit ↗
At a glance
Editor score 9.1 8.8
Ranking #2 in Customer Experience Management Software #5 in Customer Experience Management Software
Best for Enterprise omnichannel experience programs Enterprise-wide feedback and action management
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Integrations 100+ integrations 7 integrations
Built for Enterprise Mid-market, Enterprise
Features Sprinklr Unified-CXM Platform 3/3 · InMoment 0/3
Journey mapping ✓ (best) Not checked yet
Text analytics ✓ (best) Not checked yet
Closed-loop actions ✓ (best) Not checked yet
Specs
Feedback channels Omnichannel Not checked yet
Experience programs Enterprise Not checked yet
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Unifies omnichannel CX management, journey analytics, and journey design
  • AI supports surveys, sentiment analysis, insights, and feedback workflows
  • Automates case creation, routing, escalation, and feedback closure
  • Multichannel feedback across surveys, reviews, conversations, and calls
  • Text analytics with sentiment, emotion, effort, intent, and AI summaries
  • Closed-loop case workflows for assigning and tracking follow-up actions
Cons
  • Enterprise-focused buying model may not suit smaller teams
  • No free plan is available
  • Web and API access may limit platform flexibility for some teams
  • Pricing is handled through contact sales
  • Its broad feature set may exceed survey-only needs
  • Mobile access is provided through the Moments application
Our verdict

Sprinklr Unified-CXM is an enterprise cloud platform for managing customer experience across digital and social channels. It brings customer data, teams, workflows, surveys, analytics, case management, and AI capabilities into one…

Read the review →

InMoment is an enterprise customer experience platform for organizations that need to collect, analyze, and act on feedback across customer and employee touchpoints. It brings together surveys, digital channels, social reviews, ratings and…

Read the review →
  1. Sprinklr Unified-CXM PlatformCustomer Experience Management Software 9.1Pricing on request
  2. InMomentCustomer Experience Management Software 8.8Pricing on request

Strengths and trade-offs

  • Sprinklr Unified-CXM Platform — where it wins

    • Unifies omnichannel CX management, journey analytics, and journey design
    • AI supports surveys, sentiment analysis, insights, and feedback workflows
    • Automates case creation, routing, escalation, and feedback closure

    Where it doesn't

    • Enterprise-focused buying model may not suit smaller teams
    • No free plan is available
    • Web and API access may limit platform flexibility for some teams

  • InMoment — where it wins

    • Multichannel feedback across surveys, reviews, conversations, and calls
    • Text analytics with sentiment, emotion, effort, intent, and AI summaries
    • Closed-loop case workflows for assigning and tracking follow-up actions

    Where it doesn't

    • Pricing is handled through contact sales
    • Its broad feature set may exceed survey-only needs
    • Mobile access is provided through the Moments application
  • Sprinklr Unified-CXM Platform9.1/10 · Pricing on request

    Enterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.

    Visit SprinklrFull verdict →
  • InMoment8.8/10 · Pricing on request

    A broad enterprise platform for turning multichannel feedback into prioritized action.

    Visit InMomentFull verdict →

More comparisons

All customer experience management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update