InMoment
InMoment: Broad enterprise feedback analytics with AI summaries and closed-loop workflows. Ranked #9 of 29 in Voice of Customer Software by our editors (8.3/10); pricing: Pricing on request; best for mature enterprise CX and feedback operations.
At a glance
- Editor score8.3 / 10
- PricingPricing on request
- Best forMature enterprise CX and feedback operations
- Feedback sourcesSurveys; email; SMS; website; call center; calls; chats; email threads; social media; ratings and reviews
- Facts checked23 Sep 2026
Where it wins
- Collects feedback across surveys, reviews, calls, chat, web, mobile, email, and SMS
- Analyzes topics, sentiment, emotion, effort, intent, and entities in text
- Connects insights to assignments, tracking, responses, and completion workflows
Where it doesn't
- Pricing requires contacting sales
- Its breadth may exceed the needs of simple survey programs
- Enterprise integrations and analytics may require more operational planning
Our verdict on InMoment
InMoment is an enterprise customer experience platform for organizations managing feedback across many channels and teams. It brings together surveys, digital channels, ratings and reviews, social reviews, conversations, call transcripts, web, mobile, email, and SMS. The platform also supports employee experience programs, giving larger organizations a shared environment for understanding customer and employee feedback, identifying issues, and coordinating follow-up actions.
Its strongest capability is the combination of detailed text analytics and action management. InMoment can analyze topics, entities, categories, sentiment, emotion, effort, and intent, then produce AI-powered summaries and suggestions from customer feedback. Reporting, dashboards, role-based insights, and data exploration help teams examine patterns, while journey insights, impact prediction, and action prioritization connect findings to decisions. Closed-loop case management extends that process with assignment, tracking, response, and completion workflows.
Platform fit is another consideration for enterprise CX operations. InMoment provides web, iOS, Android, API, and mobile access through the Moments application. Integrations include Salesforce, Workday, Intercom, Adobe, Zendesk, Zapier, Quantum Metric, and Microsoft Dynamics 365, alongside CRM, support, HRIS, marketing, and collaboration connections. The published pricing model is contact sales, so buyers should expect a sales-led evaluation rather than a self-serve purchase path. InMoment suits organizations that need multichannel collection, advanced analysis, journey views, and coordinated follow-up in one system. Teams seeking only basic survey creation and simple reporting may find its wider operating scope unnecessary.
Your product? Our editors can test InMoment in depth and publish a review, labelled as paid · from $149/mo →
InMoment pricing
InMoment fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Feedback sources | Surveys; email; SMS; website; call center; calls; chats; email threads; social media; ratings and reviews |
| Sentiment analysis | Yes |
| AI insight summaries | Yes |
| Closed-loop workflows | Yes |
| Response limit | Not verified |
| API access | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Salesforce, Zendesk, Slack, Intercom, Google Sheets, Twilio … See all → |
| Pricing | Pricing on request (source) |
| Website | inmoment.com |
| Facts checked | 23 Sep 2026 |
InMoment integrations
InMoment lists 7 integrations on its own site.
- Salesforce
- Zendesk
- Slack
- Intercom
- Google Sheets
- Twilio
- SendGrid
See all InMoment integrations →
Alternatives to InMoment
- QualtricsA deep survey and analysis platform with a useful free starting point and costly scale-up.9.2
- UserVoiceA broad feedback and product-planning system for teams connecting customer insight to roadmaps.9.0
- AlchemerA flexible survey platform with strong logic, branding, reporting, and API workflows.8.9
See all InMoment alternatives →
Also Ranked In
InMoment is ranked in 9 of our directories; the 6 strongest besides Voice of Customer Software.
- #4Customer Satisfaction Software26 tools ranked
- #5Customer Experience Management Software34 tools ranked
- #5Experience Management Software28 tools ranked
- #6Enterprise Feedback Management Software24 tools ranked
- #7Feedback Analytics Software21 tools ranked
- #10Customer Experience Analytics Software27 tools ranked
Used InMoment? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used InMoment for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
InMoment is listed in our Voice of Customer Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/inmoment/"><img src="https://www.itechguides.com/best/badge/inmoment.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update