UserVoice
UserVoice: A broad feedback system for enterprise teams that need centralized insight and prioritization. Ranked #10 of 59 in Customer Feedback Software by our editors (8.3/10); pricing: 30-day trial; best for enterprise product feedback management.
At a glance
- Editor score8.3 / 10
- Pricing30-day trial
- Best forEnterprise product feedback management
- Free planNo
- Paid from$12,000/yr
- Facts checked6 Nov 2026
Where it wins
- Centralizes feedback from support, surveys, reviews, calls, and widgets
- Combines voting, deduplication, roadmaps, status tracking, and portals
- Adds sentiment analysis, revenue prioritization, reporting, and APIs
Where it doesn't
- Paid plans start at $12,000 a year (Launch, billed yearly), and the final price depends on admin seats, instances and add-ons
- NPS is available as an add-on within UserVoice Discovery
- The listed platforms are web and API
Our verdict on UserVoice
UserVoice is a customer feedback and intelligence platform for product, customer success, sales, and support teams. It brings feedback together from support tickets, surveys, reviews, sales calls, in-app widgets, and product portals. Teams can manage feature requests, voting, deduplication, status tracking, public roadmaps, shipped-status communication, reporting, and data exports in one system. Its positioning fits organizations that need a shared process for collecting and prioritizing customer needs across departments.
The platform’s breadth is its main strength. Branded public or private portals support structured feedback collection, while revenue-weighted prioritization links requests to customer accounts. Automated sentiment and theme analysis adds another way to organize qualitative input. NPS is also available through a widget and reporting, although it is documented as an add-on within UserVoice Discovery. These capabilities make UserVoice a fit for teams that need more than a basic request board or survey tool.
Integration coverage supports an established product and customer-operations environment. UserVoice lists connections for Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps, Slack, FullStory, Dragonboat, Skyvia, and Microsoft Teams, along with admin, helpdesk, and idea-collection APIs. Launch starts at $12,000 a year, billed yearly, with 20 admins included and $40 a month for each extra admin; Business starts at $22,000 a year with 50 admins, Enterprise is custom, and a 30-day trial is offered through a demo. Choose UserVoice when centralized feedback, prioritization, portals, roadmaps, and analysis are priorities. Teams seeking transparent self-serve pricing or a narrower feedback workflow may prefer a simpler alternative.
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UserVoice pricing
All 3 UserVoice plans and prices →
UserVoice fact sheet
| Free plan | No |
|---|---|
| Paid from | $12,000/yr |
| NPS surveys | Yes |
| Feature requests | Yes |
| Feedback portal | Yes |
| In-app feedback | Yes |
| Product roadmap | Yes |
| Sentiment analysis | Yes |
| Feedback response limit | Not verified |
| Free trial | 30 days |
| Deployment | Cloud, Browser extension |
| Platforms | Web, Chrome extension |
| Compliance & security | SOC 2, GDPR, PCI DSS |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams … See all → |
| Pricing | 30-day trial (source) |
| Website | uservoice.com |
| Facts checked | 6 Nov 2026 |
UserVoice integrations
UserVoice lists 10 integrations on its own site.
- Salesforce
- Gainsight
- Jira
- Zendesk
- Azure DevOps
- Microsoft Teams
- Slack
- FullStory
- Skyvia
- Dragonboat
See all UserVoice integrations →
Alternatives to UserVoice
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
See all UserVoice alternatives →
Also Ranked In
UserVoice is ranked in 8 of our directories; the 6 strongest besides Customer Feedback Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
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