UserVoice review
A broad feedback system for enterprise teams that need centralized insight and prioritization.
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
UserVoice is a customer feedback and intelligence platform for product, customer success, sales, and support teams. It brings feedback together from support tickets, surveys, reviews, sales calls, in-app widgets, and product portals. Teams can manage feature requests, voting, deduplication, status tracking, public roadmaps, shipped-status communication, reporting, and data exports in one system. Its positioning fits organizations that need a shared process for collecting and prioritizing customer needs across departments.
The platform’s breadth is its main strength. Branded public or private portals support structured feedback collection, while revenue-weighted prioritization links requests to customer accounts. Automated sentiment and theme analysis adds another way to organize qualitative input. NPS is also available through a widget and reporting, although it is documented as an add-on within UserVoice Discovery. These capabilities make UserVoice a fit for teams that need more than a basic request board or survey tool.
Integration coverage supports an established product and customer-operations environment. UserVoice lists connections for Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps, Slack, FullStory, Dragonboat, Skyvia, and Microsoft Teams, along with admin, helpdesk, and idea-collection APIs. Launch starts at $12,000 a year, billed yearly, with 20 admins included and $40 a month for each extra admin; Business starts at $22,000 a year with 50 admins, Enterprise is custom, and a 30-day trial is offered through a demo. Choose UserVoice when centralized feedback, prioritization, portals, roadmaps, and analysis are priorities. Teams seeking transparent self-serve pricing or a narrower feedback workflow may prefer a simpler alternative.
UserVoice pros and cons
- Where it wins
- Centralizes feedback from support, surveys, reviews, calls, and widgets
- Combines voting, deduplication, roadmaps, status tracking, and portals
- Adds sentiment analysis, revenue prioritization, reporting, and APIs
- Where it doesn't
- Paid plans start at $12,000 a year (Launch, billed yearly), and the final price depends on admin seats, instances and add-ons
- NPS is available as an add-on within UserVoice Discovery
- The listed platforms are web and API
UserVoice fact sheet, pricing and score →
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