Zonka Feedback
Zonka Feedback: A strong fit for teams running complex, structured feedback programs across channels. Ranked #3 of 59 in Customer Feedback Software by our editors (9.0/10); pricing: Pricing on request · 14-day trial; best for complex survey-driven feedback programs.
At a glance
- Editor score9.0 / 10
- PricingPricing on request · 14-day trial
- Best forComplex survey-driven feedback programs
- Facts checked20 Sep 2026
Where it wins
- Advanced survey logic with 30+ question types
- Broad distribution across email, SMS, WhatsApp, web, QR, and offline
- AI analysis for sentiment, emotion, intent, urgency, and themes
Where it doesn't
- Pricing is custom and requires contacting sales
- Its focus is structured feedback collection, not product roadmaps
- The full feature set may exceed simpler survey needs
Our verdict on Zonka Feedback
Zonka Feedback is a cloud-based survey and customer feedback platform for organizations ranging from small businesses to large enterprises. It supports NPS, CSAT, CES, product feedback, and customer experience programs across digital and physical touchpoints. Teams can build surveys with 30+ question types, then distribute them through email, SMS, WhatsApp, web, QR codes, offline apps, and mobile in-app surveys using Android and iOS SDKs.
Its strongest area is survey depth. Skip logic, display logic, branching, and conditional redirection support structured feedback flows beyond basic forms. Response inboxes, dashboards, trends, location and team reports, and text reports help organize results. AI features extend this analysis with sentiment, emotion, intent, urgency, and theme detection. Workflow automation, alerts, tasks, and case management can connect feedback to follow-up work. These capabilities make Zonka Feedback suitable for organizations that need detailed survey programs rather than a lightweight questionnaire tool.
Platform fit is also broad. REST APIs and webhooks provide access to survey and response data, while integrations include Slack, Google Sheets, Mailchimp, HubSpot, Zendesk, Freshdesk, Pipedrive, Salesforce, Jira, and Zapier. White-label surveys, custom branding, sender addresses, and a survey domain support branded programs. The published trial period is 14 days, and initial signup does not request card details; pricing is custom and based on feedback volume, scale, and CX requirements. Choose Zonka Feedback when multichannel collection, branching logic, analytics, and operational workflows are central. A simpler survey tool may be a better fit for teams that need only basic forms and straightforward reporting.
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Zonka Feedback pricing
Zonka Feedback fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| NPS surveys | Not verified |
| Feature requests | Not verified |
| Feedback portal | Not verified |
| In-app feedback | Not verified |
| Product roadmap | Not verified |
| Sentiment analysis | Not verified |
| Feedback response limit | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | ISO 27001, GDPR, HIPAA |
| Support | Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20+ integrations: Slack, Google Sheets, Mailchimp, HubSpot, Zendesk, Freshdesk … See all → |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | zonkafeedback.com |
| Facts checked | 20 Sep 2026 |
Zonka Feedback integrations
Zonka Feedback lists 20+ integrations on its own site — the 10 named here are the ones its pages call out.
- Slack
- Google Sheets
- Mailchimp
- HubSpot
- Zendesk
- Freshdesk
- Pipedrive
- Salesforce
- Jira
- Zapier
See all Zonka Feedback integrations →
Alternatives to Zonka Feedback
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- ChattermillA strong choice for AI analysis of feedback across channels, not survey distribution.8.9
See all Zonka Feedback alternatives →
Zonka Feedback vs the competition
- Zonka Feedback vs Medallia
- Zonka Feedback vs Verint Experience Management
- Zonka Feedback vs Chattermill
- Zonka Feedback vs Feedier
- Zonka Feedback vs AskNicely
- Zonka Feedback vs Featurebase
Compare Zonka Feedback with any tool side by side →
Also Ranked In
Zonka Feedback is ranked in 6 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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