The Best Net Promoter Score Software in 2026

• 22 tools ranked
• Updated Oct 2026
• Researched from official sources
• Compare tools in this directory
• Sponsor this list

We researched Net Promoter Score software through official websites, including pricing pages, plan tables, and product documentation. Rankings weigh each product’s core NPS job, value for money, and verified features, helping teams compare survey delivery, respondent segmentation, score tracking, and follow-up workflows in one category.

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

The full ranking 22 tools, best first

1. 1
   
   Refiner 9.4

   Best forProduct teams needing flexible in-app NPS

   A flexible multichannel NPS platform with a useful free tier and deep integrations.

   • CRM integrations
   • Follow-up workflows

   Free plan · 30-day trial Our Refiner verdict → + Compare Visit RefinerFor vendors Sponsor this spot · #1 · $149/mo →
   9.4/10★★★★★

   Visit Refiner
2. 2
   
   Formbricks 9.1

   Best forTeams wanting open-source NPS surveys

   A flexible open-source NPS platform with multichannel surveys and self-hosting.

   • CRM integrations
   • Follow-up workflows

   Free plan · 14-day trial Our Formbricks verdict → + Compare Visit FormbricksFor vendors Sponsor this spot · #2 · $99/mo →
   9.1/10★★★★★

   Visit Formbricks
3. 3
   
   Wootric 8.9

   Best forEnterprise CX teams needing closed-loop NPS

   A multichannel NPS platform with strong segmentation and closed-loop workflows.

   • CRM integrations
   • Follow-up workflows

   Pricing on request Our Wootric verdict → + Compare Visit WootricFor vendors Sponsor this spot · #3 · $79/mo →
   8.9/10★★★★☆

   Visit Wootric
4. 4
   
   Survicate 8.8

   Best forTeams needing broad survey distribution

   A broad survey platform with strong distribution, logic, analytics, and feedback integrations.

   Free plan · 10-day trial Our Survicate verdict → + Compare Visit SurvicateFor vendors Sponsor this spot · #4 · $69/mo →
   8.8/10★★★★☆

   Visit Survicate
5. 5
   
   nps.today 8.7

   Best forMultichannel NPS programs with segmentation

   A multichannel NPS platform for segmented feedback programs and follow-up workflows.

   • CRM integrations
   • Follow-up workflows

   Our nps.today verdict → + Compare Visit nps.todayFor vendors Sponsor this spot · #5 · $59/mo →
   8.7/10★★★★☆

   Visit nps.today
6. 6
   
   Zonka Feedback 8.6

   Best forOrganizations needing advanced feedback operations

   A broad NPS and feedback suite for teams managing complex customer programs.

   Pricing on request · 14-day trial Our Zonka Feedback verdict → + Compare Visit Zonka Feedback
   8.6/10★★★★☆

   Visit Zonka Feedback
7. 7
   
   AskNicely 8.5

   Best forMature teams needing automated NPS programs

   A mature NPS platform with multichannel surveys, automation, AI insights, and CRM integrations.

   Pricing on request Our AskNicely verdict → + Compare Visit AskNicely
   8.5/10★★★★☆

   Visit AskNicely
8. 8
   
   SightMill 8.3

   Best forTeams wanting flexible NPS automation

   Flexible, multichannel NPS automation with advanced analysis and feedback routing.

   • CRM integrations
   • Follow-up workflows

   Pricing on request · 14-day trial Our SightMill verdict → + Compare Visit SightMill
   8.3/10★★★★☆

   Visit SightMill
9. 9
   
   Retently 8.2

   Best forEcommerce teams linking NPS to product feedback

   A multichannel NPS platform for ecommerce feedback, analysis, and product follow-up.

   14-day trial Our Retently verdict → + Compare Visit Retently
   8.2/10★★★★☆

   Visit Retently
10. 10
    
    CustomerGauge 8.1

    Best forEnterprise account-level and revenue-based NPS

    A specialized NPS platform for account health, revenue context, and closed-loop follow-up.

    Pricing on request Our CustomerGauge verdict → + Compare Visit CustomerGauge
    8.1/10★★★★☆

    Visit CustomerGauge
11. 11
    I
    IntouchSurvey 8.0

    Best forEstablished organizations needing survey governance

    A broad, governed NPS platform for multi-location businesses and enterprises.

    • CRM integrations
    • Follow-up workflows

    Pricing on request Our IntouchSurvey verdict → + Compare Visit IntouchSurvey
    8.0/10★★★★☆

    Visit IntouchSurvey
12. 12
    
    Surveyxact NPS 7.9

    Best forMature teams using revenue-weighted NPS

    A broad NPS platform for teams that need revenue-weighted insight and follow-up actions.

    • CRM integrations
    • Follow-up workflows

    Pricing on request Our Surveyxact NPS verdict → + Compare Visit Surveyxact NPS
    7.9/10★★★★☆

    Visit Surveyxact NPS
13. 13
    
    Fynzo Survey 7.8

    Best forBudget-conscious teams needing multichannel surveys

    A low-cost, multichannel NPS survey tool with broad collection and reporting features.

    Free plan · 14-day trial Our Fynzo Survey verdict → + Compare Visit Fynzo Survey
    7.8/10★★★★☆

    Visit Fynzo Survey
14. 14
    
    Mapster 7.7

    Best forSmall teams wanting affordable in-product NPS

    Affordable in-product NPS with segmentation, branching, and multichannel delivery.

    • Follow-up workflows

    Free plan Our Mapster verdict → + Compare Visit Mapster
    7.7/10★★★★☆

    Visit Mapster
15. 15
    
    SatisMeter 7.6

    Best forProduct teams needing targeted NPS surveys

    A focused NPS platform with broad survey delivery, targeting, and integration options.

    Free plan Our SatisMeter verdict → + Compare Visit SatisMeter
    7.6/10★★★★☆

    Visit SatisMeter
16. 16
    
    Thermostat 7.5

    Best forSimple NPS programs with API access

    A focused NPS tool with multichannel surveys, reporting, and API access.

    • Follow-up workflows

    Free plan Our Thermostat verdict → + Compare Visit Thermostat
    7.5/10★★★★☆

    Visit Thermostat
17. 17
    
    Nicereply 7.4

    Best forSupport teams using helpdesk-linked NPS

    A helpdesk-focused platform for NPS, CSAT, and CES feedback.

    14-day trial Our Nicereply verdict → + Compare Visit Nicereply
    7.4/10★★★★☆

    Visit Nicereply
18. 18
    
    Customer Thermometer 7.3

    Best forLow-cost email-based NPS feedback

    A low-cost NPS tool focused on email-based feedback and service workflows.

    Our Customer Thermometer verdict → + Compare Visit Thermometer
    7.3/10★★★★☆

    Visit Thermometer
19. 19
    
    Listen360 7.2

    Best forService businesses needing NPS and reputation tools

    A focused NPS and reputation platform for service businesses operating across locations.

    • CRM integrations
    • Follow-up workflows

    Pricing on request Our Listen360 verdict → + Compare Visit Listen360
    7.2/10★★★★☆

    Visit Listen360
20. 20
    
    Userpace 7.1

    Best forStartups wanting a simple in-app NPS widget

    A focused in-app NPS tool with feedback management and a $55 monthly entry plan.

    30-day trial Our Userpace verdict → + Compare Visit Userpace
    7.1/10★★★★☆

    Visit Userpace
21. 21
    
    NPS Prism 7.0

    Best forBenchmarking NPS against competitors

    A focused NPS benchmarking platform for teams comparing loyalty with industry peers.

    Pricing on request Our NPS Prism verdict → + Compare Visit NPS Prism
    7.0/10★★★★☆

    Visit NPS Prism
22. 22
    
    NPS Surveys by SalesHub 6.9

    Best forSalesforce-centric enterprise CX programs

    A Salesforce-focused CX platform with advanced automation, analysis, and follow-up workflows.

    • CRM integrations
    • Follow-up workflows

    30-day trial Our NPS Surveys by SalesHub verdict → + Compare Visit SalesHub
    6.9/10★★★☆☆

    Visit SalesHub

No tools match those filters.

Compare at a glance

#	Tool	Free plan	Paid from	Survey channels	Respondent segmentation	Follow-up workflows	Score
1	Refiner	Yes		Multichannel	Advanced	Yes	9.4
2	Formbricks	Yes	$74/mo	Multichannel	Advanced	Yes	9.1
3	Wootric	No		Multichannel	Advanced	Yes	8.9
4	Survicate	Yes					8.8
5	nps.today	No		Multichannel	Advanced	Yes	8.7
6	Zonka Feedback						8.6
7	AskNicely	No					8.5
8	SightMill	No		Multichannel	Advanced	Yes	8.3
9	Retently	No	$99/mo				8.2
10	CustomerGauge	No					8.1
11	IIntouchSurvey			Multichannel	Advanced	Yes	8.0
12	Surveyxact NPS			Multichannel	Advanced	Yes	7.9
13	Fynzo Survey	Yes	$19/mo	Multichannel	Basic		7.8
14	Mapster	Yes	$108/yr	Multichannel	Advanced	Yes	7.7
15	SatisMeter	Yes	$199/mo				7.6
16	Thermostat	Yes	$49/mo	Multichannel	Custom	Yes	7.5
17	Nicereply	No	$59/mo				7.4
18	Customer Thermometer	No	$9/mo				7.3
19	Listen360			Multichannel	Advanced	Yes	7.2
20	Userpace	No	$55/mo	In_app			7.1
21	NPS Prism	No			Advanced		7.0
22	NPS Surveys by SalesHub	No	$3,500/yr	Multichannel	Custom	Yes	6.9

Head-to-head All 26 comparisons →

• Refiner vs Formbricks
• Refiner vs Wootric
• Refiner vs Survicate
• Refiner vs nps.today
• Refiner vs Zonka Feedback
• Refiner vs AskNicely
• Refiner vs SightMill
• Formbricks vs Wootric
• Formbricks vs Survicate

How we rank net promoter score software

Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 7 Oct 2026 · How we research and update